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Skills

  • Implementing feedback-driven solutions
  • System updates
  • Supervision
  • Insurance pre-certification
  • MS Office
  • First Aid/CPR
  • Chart pulling
  • Implementing healthcare software systems
  • Healthcare administrative software Power BI
  • Appointment scheduling

Work Experiences

  • Audited medical records for product.
  • Explained treatment plans and payment options.
  • Answered 9 calls per three years to help customers with their questions and concerns.
  • Conducted team training sessions.
  • Coordinated daily tasks.
  • Collaborated with customer success to launch a patient engagement platform.
  • Assisted in the creation of new patient check-in protocols.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in the implementation of patient-satisfaction initiatives.
  • Assisted in the implementation of a new EMR system.

Summaries

  • Coordinated with providers for swift claim resolution.
  • Comprehensive knowledge of client relations and a dedication to patient satisfaction.
  • Collaborative leader with experience facilitating cross-functional team training, enhancing efficiency by 30% in patient intake and customer service.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 58% increase in positive post-visit survey responses.
  • Achieved a 51% reduction in appointment cancellations.
  • Within Miscellaneous, senior Patient Administrator and outstanding performer in data analysis and cross-functional collaboration.
  • Achieved 19% reduction in administrative errors.
  • Collaborated across departments.
  • Achieved significant improvements in insurance verification process.

Accomplishments

  • Integrated procedure for patient records management, resulting in a 77% boost in administrative processing efficiency.
  • Handled confidential patient information with a 39% error-free record, consistently maintaining HIPAA compliance.
  • Maximized patient satisfaction by reducing intake wait times by 43% through improved front-desk operations.
  • Enhanced patient communication by implementing automated appointment reminder systems, contributing to a 25% reduction in no-show rates.
  • Reduced overall operational costs by 63% through streamlining office processes, including patient data entry and insurance verification.
  • Improved insurance reimbursement rates by 32% through a focus on more accurate coding and timely submission of claims.
  • Led cross-departmental efforts to handle a 47% increase in patient volume while maintaining quality of care and operational efficiency.
  • Decreased patient admission wait time by 18% through refined pre-authorization procedures and better resource allocation.
  • Eliminated recurring medical coding errors in claims processing, improving approval rates by 40% across a span of 6 months.
  • Successfully handled 2% of insurance claims with an error-free filing rate, reducing denials and rejections.

Affiliations

  • American Association of Healthcare Administrative Management (AAHAM)
  • Medical Group Management Association (MGMA)
  • Society of Women Engineers
  • American College of Healthcare Executives (ACHE)
  • Jaycees
  • Patient Financial Services Association (PFSA)
  • National Council on Administrative Fellowships (NCAF)
  • Healthcare Administrators Association (HCAA)
  • American Marketing Association
  • Association for Healthcare Administrative Professionals (AHCAP)

Certifications

  • Certified Case Manager (CCM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Leadership in Healthcare Administration Certificate Lakeside Partners
  • Data Privacy Officer Certification in Healthcare - HIPAA
  • Patient Experience Improvement Certification - Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Medical Administrative Assistant (CMAA)
  • Medical Office Administration Certificate - Meridian
  • Project Management Professional (PMP)

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