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Skills

  • Interpreting physician orders
  • Customer service
  • Insurance verifying
  • Implementing healthcare software systems
  • Medical records management
  • Electronic Medical Records (EMR) Management
  • Relationship development
  • Data entry
  • Interdepartmental collaboration
  • De-escalating tense situations

Work Experiences

  • Achieved recovery within several months.
  • Went over the doctors' daily care slips.
  • Oversaw the delivery of standard project by framework team, which resulted in method.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Addressed concerns quickly and empathetically.
  • Was in charge of compiling and reviewing medical records.
  • Addressed patient service bottlenecks.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved improvement over 2016.
  • Collaborated with customer success to launch a patient engagement platform.

Summaries

  • Achieved a 58% increase in positive post-visit survey responses.
  • Boosted patient satisfaction.
  • Avoided service delays.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Committed to providing exceptional patient experiences, leading to a reduction in wait times and improved billing turnaround for 17+ patients.
  • Comprehensive knowledge of client relations and a dedication to patient satisfaction.
  • Achieved 24% reduction in administrative delays.
  • Collaborative leader with experience facilitating cross-functional team training, enhancing efficiency by 30% in patient intake and customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Coordinated with providers for swift claim resolution.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and implemented a patient satisfaction survey, using feedback to drive a 61% improvement in clinic service standards.
  • Achieved 57% improvement in overall patient account accuracy by auditing and updating records within two years to comply with initiative standards.
  • Documented and resolved standard which led to procedure.
  • Improved insurance reimbursement rates by 32% through a focus on more accurate coding and timely submission of claims.
  • Performed high-volume data entry with 81% accuracy, significantly contributing to smoother office administration and patient flow.
  • Audited medical records for compliance, identifying and correcting 13% compliance errors within several months, ensuring regulatory adherence.
  • Implemented advanced medical coding techniques (ICD, CPT) to streamline billing processes, cutting reimbursement delays by 15 days.
  • Collaborated with billing department to resolve 8% of patient billing disputes, resulting in a 23% improvement in patient satisfaction ratings.
  • Handled confidential patient information with a 39% error-free record, consistently maintaining HIPAA compliance.

Affiliations

  • International Council of Nurses
  • National Association for Healthcare Quality (NAHQ)
  • Association of Information Technology Professionals
  • Project Management Institute
  • Certified Patient Account Manager (CPAM) Certification - AAHAM
  • Patient Experience Institute (PXI)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • American Society for Healthcare Risk Management (ASHRM)
  • National Institute for Health Care Management (NIHCM)
  • National Association of Health Services Executives (NAHSE)

Certifications

  • Leadership in Healthcare Administration Certificate Lakeside Partners
  • Certified Professional Coder (CPC)
  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Office Manager (CMOM)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Patient Representative (CPR) - Meridian
  • Certified Medical Reimbursement Specialist (CMRS)
  • CompTIA A+ Technician
  • Healthcare Information Systems Certificate 2017
  • Certified Health Unit Coordinator (CHUC)

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