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Skills

  • Experience with program
  • Client relationship management
  • Basic HIPAA compliance knowledge
  • Employee privacy protection
  • Business operations
  • Advanced understanding of system
  • Documenting benefit enrollments
  • Problem resolution
  • Insurance industry experience
  • Multitasking in high-pressure environments

Work Experiences

  • Conducted in-depth benefits analysis and reporting to present to framework, resulting in strategic adjustments and 10% cost savings.
  • Coordinated across multiple locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of method project by system team, which resulted in program.
  • Answered 13 calls per one year to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted in-depth benefits analysis.
  • Awarded for service in 2023.
  • Achieved 11% cost savings.
  • Provided targeted advice on issues such as applicable employment regulations, compensation strategies, and internal systems to assist businesses in modernizing antiquated or ineffective practices.

Summaries

  • Within Human Resources, senior Benefits Enrollment Specialist and outstanding performer in stakeholder engagement and quality assurance.
  • Achieved a 38% reduction in employee inquiries.
  • Customer service-oriented professional with deep expertise in resolving employee benefits inquiries, delivering personalized solutions that lead to improved satisfaction levels.
  • Customer-focused Benefits Enrollment Specialist experienced in offering individualized benefits counseling, boosting client satisfaction by 38% through personalized support.
  • Complete in-depth assessments with streamlined, logical systems to support framework requirements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted benefits contribution analysis.
  • Boosted client satisfaction by 53%.
  • Adaptable and reliable Benefits Enrollment Specialist with a knack for multitasking in high-pressure open enrollment environments, ensuring satisfaction across all stakeholders.
  • Over a 2-year career, capable Benefits Enrollment Specialist with significant background in risk assessment.

Accomplishments

  • Created and provided detailed step-by-step guides on benefits selection, improving first-time enrollees' accuracy rate by 47%.
  • Collaborated with payroll to ensure proper benefit deductions for 18 employees, resulting in a 58% error reduction.
  • Advised product on best practices in benefits enrollments, reducing employee confusion and improving engagement ratings by 61%.
  • Successfully managed time-sensitive vendor contracts, ensuring seamless transitions and reducing service disruptions by 80%.
  • Played a critical role in 2016 open enrollment by processing over 4 digital enrollments with 39% accuracy.
  • Monitored and enhanced the open enrollment communication strategy, increasing timely enrollments by 64%.
  • Led the launch of an employee benefits intranet page that reduced HR query volumes by 50%.
  • Resolved product issue through consumer testing.
  • Developed employee engagement initiatives surrounding benefit offerings, increasing participation in voluntary programs by 22%.
  • Utilized employee feedback to redesign a more user-friendly benefits portal, reducing access issues by 81%.

Affiliations

  • Benefits Administration Task Force Leader
  • State or Local HR Associations, like Georgia State Human Resource Organization
  • Association for Supply Chain Management (APICS)
  • National Association of Health Underwriters (NAHU)
  • Association of Information Technology Professionals
  • National Federation of Independent Business (NFIB) Member
  • Toastmasters
  • Employee Assistance Professionals Association (EAPA)
  • Certified Retirement Services Professional (CRSP) designation
  • Certified Payroll Professional (CPP) designation maintenance

Certifications

  • Certified HIPAA Professional (CHP) by Training Centers
  • Certified Plan Fiduciary Advisor (CPFA) by National Association of Plan Advisors (NAPA)
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Workers’ Compensation Professional (WCP) Certification by WorkersCompensation.com
  • Certified Health Savings Administrator (CHSA) by HealthSavings Administrators
  • Certified Employee Benefits Specialist (CEBS) by International Foundation of Employee Benefit Plans (IFEBP)

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