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Skills

  • Insurance Reimbursement Optimization
  • Complaint Resolution & Patient Advocacy
  • Process equipment
  • Team management
  • Appointment reminder systems
  • Medical terminology proficiency
  • Conflict resolution in healthcare settings
  • Process improvement
  • Patient Admission & Discharge Processes
  • Regulatory compliance (HIPAA)

Work Experiences

  • Assisted in the development of a streamlined patient intake process, decreasing check-in time by system, improving patient flow.
  • Developed documentation templates.
  • Actively managed patient financial records.
  • Administered release of 16 patient health records monthly.
  • Achieved a 56% response rate.
  • Decreased paper usage costs by $16 annually.
  • Decreased check-in time by standard.
  • Coordinated between departments.
  • Cut documentation time by 56%.
  • Assisted in developing a streamlined patient intake process.

Summaries

  • Clinic Clerk with 6 years of experience in system industry is meticulous.
  • Costs were consistently reduced while profits were increased.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Collaborated closely with the billing department.
  • Adaptable Clinic Clerk with hands-on experience in daily insurance claims processing, improving clinic reimbursement rates by 30% through strict adherence to claim protocols.
  • Boosted patient engagement for follow-up appointments by 64%.
  • Clinic Clerk is a well-organized Clinic Clerk who is well-versed in healthcare processes and administrative requirements.
  • Adept Clinic Clerk effective in reducing patient no-show rates by 85% through consistent follow-up, ensuring clinic flow and appointment adherence.
  • Microsoft Excel advanced abilities
  • Analytical and process-driven Clinic Clerk.

Accomplishments

  • Reduced patient re-scheduling due to administrative errors by implementing an enhanced data verification process, improving appointment retention by 84%.
  • Updated over 4 patient records in compliance with new healthcare procedures, enhancing the accuracy of medical data and ensuring alignment with new clinic guidelines.
  • Utilized Workday to track, document, and archive patient files, increasing overall data accessibility by 70%.
  • Participated in a Workday implementation project that improved patient scheduling visibility and staff coordination by 30%.
  • Coordinated with clinical team during emergency situations, leading to the smooth processing of 13 urgent or walk-in patients per day.
  • Played an integral role in a clinic-wide quality audit that resulted in 4 recommendations for improving filing accuracy and reducing paperwork redundancies by 28%.
  • Led a team initiative to enhance the insurance verification process, reducing denied insurance claims by 30% and accelerating payment timelines.
  • Efficiently managed more than 13 patient appointments daily while maintaining a scheduling accuracy rate that reduced appointment inaccuracies by 55%.
  • Trained new clinic staff on the organization’s electronic health record (EHR) system, facilitating smoother on-boarding processes and improving EHR utilization by 19%.
  • Standardized patient data submission processes for insurance claims, resulting in a 29% increase in first-time approved claims.

Affiliations

  • Jaycees
  • Freemason
  • Society of Human Resource Management
  • Accreditation Commission for Health Care (ACHC)
  • American Academy of Professional Coders (AAPC)
  • Society for Health Systems (SHS)
  • Society of Women Engineers
  • Rotary International
  • Patient Advocacy Certification Board (PACB)
  • National Council on Administrative Fellowships (NCAF)

Certifications

  • Certified Public Accountant (CPA)
  • Insurance Billing & Coding Specialist (CBCS) by NHA
  • Certified Healthcare Access Manager (CHAM) by the National Association of Healthcare Access Management (NAHAM)
  • Electronic Health Record Systems Certification in Adobe Creative Suite by Harbor & Co.
  • Certified Medical Record Technician (CMRT) by method
  • ICD-10-CM Proficiency Certification by AAPC
  • Nationally Registered Certified Medical Office Assistant (NRCMA) by National Association for Health Professionals (NAHP)
  • Certified Revenue Cycle Representative (CRCR) by Healthcare Financial Management Association (HFMA)
  • HIPAA Professional Certification (CHPC) by the Compliance Certification Board (CCB)
  • Cisco Certified Internetwork Expert (CCIE)

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