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Skills

  • AR/AP
  • Ceiling fans
  • Conference planning
  • Proper phone etiquette
  • Multi-Task Management
  • Food service background
  • Process improvement
  • Supply procurement
  • Stocking bathrooms
  • Administrative support specialist

Work Experiences

  • Placed new inventory orders to ensure adequate cleaning supplies were available.
  • Set up and ran the breakfast and lunch service line.
  • Cross-functional collaboration and ServiceNow use were successfully initiated and implemented to modernize services and increase profits by 13%.
  • Handled incoming mail, bills, and invoices, as well as taking the necessary actions.
  • Moved beds, sofas, and standard furniture out of the way to clean baseboards and dust out hard-to-reach areas.
  • Replaced used towels as well as shampoo, toilet paper, and soap in the bathroom.
  • Directed staff and vendors to provide excellent service to the owner and guests.
  • Provided deep cleaning services to clients who needed extra help with procedure areas.
  • Established professional relationships with trustworthy vendors such as dry cleaners, tailors, and designers.
  • Dealt with a large number of phone calls and emails.

Summaries

  • Strengths in data analysis and team leadership backed up by Travel and Hospitality training.
  • Housekeeping Room Attendant is engaging and helpful.
  • Budget-conscious options and client satisfaction were the focus of a travel arrangement expert.
  • Responds to guest inquiries and maintains public areas while performing general cleaning tasks.
  • Housekeeper with 3 years of experience cleaning rooms.
  • In a fast-paced work environment, he is extremely effective.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Bathrooms and kitchens, as well as living and office spaces, are expertly maintained with meticulous attention to detail.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Exceptional people-skills and public-relations experience for a detail-oriented administrative professional.

Accomplishments

  • Decreased housekeeping budget by 79% through efficient use of cleaning supplies and minimizing wastage.
  • Specialized in deep cleaning procedures, helping to phase in high standards of hygiene across all guest rooms.
  • Collaborated with team of 4 in the development of procedure.
  • Maintained cleanliness and inventory of housekeeping carts and supplies, reducing restocking downtime by 80%
  • Utilized housekeeping software tools to prioritize cleaning schedules, increasing team efficiency during high-demand times.
  • Participated in monthly audits of guest rooms, helping to maintain a 76% pass rate in cleanliness compliance.
  • Business Development: Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service. Enhanced company reputation and grew business by metric.
  • Client Relations:: category method
  • Customer Service: Managed high turn-over rate while maintaining quality service.
  • Identified and immediately reported safety hazards, leading to a 62% decrease in workplace accidents over a 2022-year period.

Affiliations

  • Toastmasters
  • American Hotel & Lodging Educational Institute (AHLEI) Certified Management School
  • Hotel Housekeeping Management Certificate (HHM) via Coursera
  • Hospitality Industry Technology Exposition & Conference (HITEC)
  • National Housekeeping Association (NHA)
  • Association for Supply Chain Management (APICS)
  • Cleaning Management Institute (CMI) Certified Cleaning Professional
  • American Society of Safety Professionals
  • Jaycees
  • Green Clean Institute Certified (GCIC) for Sustainable Cleaning Practices

Certifications

  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid and CPR for Hotel Workers - standard
  • Occupational Health and Safety (OHS) Certification - standard
  • Green Hospitality Certification - program
  • Bloodborne Pathogens Training Certificate - program
  • Certified Environmental Services Executive (CESE) – International Executive Housekeepers Association (IEHA)
  • ServSafe
  • Certificate in Team Leadership for Hospitality - method
  • CPR

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