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Skills

  • Personality disorder treatment aptitude
  • Geographic and cultural knowledge
  • Dual diagnoses expert
  • Remote event management and planning
  • Product and service ROI tracking
  • Emergency Travel Assistance
  • Group psychotherapy expert
  • Advanced knowledge of travel insurance services
  • Mental health evaluations
  • Case management proficiency

Work Experiences

  • Achieved a 49% mentor-mentee success rate.
  • Cross-promoted travel insurance packages during consultations, increasing insurance policy purchases by 63%.
  • Advised clients on travel documentation.
  • Created a digital resource hub.
  • Created a digital resource hub containing travel safety guides, reducing client inquiries during travel by 57% in 2022.
  • Prescribed and monitored psychiatric medications and, when necessary, suggested clinical interventions.
  • Collaborated with cross-functional teams to design exclusive travel packages, resulting in $17 of additional revenue growth, 2023.
  • Cross-promoted travel insurance packages.
  • Cut documentation errors by 28% year-over-year.
  • Mediated conflicts between families in order to clarify and resolve underlying issues.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved proactive problem-solving.
  • Consistently reduced client travel expenses by an average of $8.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Portuguese is a bilingual mental health counselor who is fluent in both languages.
  • Strong experience working with clients who have method, procedure, and process issues.
  • Conducted destination research.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Mental Health Counselor with 2 years of experience in healthcare who focuses on the needs of her clients.

Accomplishments

  • Supervised a team of 9 journey planners, elevating overall department productivity by 54%.
  • Orchestrated travel planning workshops for corporate clients, improving event feedback scores by 27%.
  • Resolved product issue through consumer testing.
  • Championed a customer-first approach in travel counseling, elevating client satisfaction scores by 15%.
  • Delivered on-time emergency travel assistance to 3 clients per month, maintaining a 55% satisfaction rate.
  • Developed an international travel program for senior luxury travelers, earning a Outstanding Service Award for outstanding client satisfaction in 2019.
  • Negotiated exclusive travel packages with premium providers, securing 82% more amenities for clients at no additional cost.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a pivotal role in scaling operations to handle a 65% increase in customer bookings during peak travel seasons.
  • Developed relationships with luxury accommodation suppliers, enabling 29% reduction in costs without compromising client experience.

Affiliations

  • International Ecotourism Society (TIES)
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Freemason
  • Rotary International
  • Institute of Travel and Meetings (ITM)
  • Global Business Travel Association (GBTA)
  • National Association of Travel Agents (NATA)
  • Women in Travel Thrive Networking Group
  • American Society of Travel Advisors (ASTA)

Certifications

  • Certified International Travel Specialist - Vantage
  • Cisco Certified Network Associate (CCNA)
  • Destination Specialist Certification - The Travel Institute
  • Certified ROI Professional (CRP) - ROI Institute
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Digital Event Strategist Certification (DES) - initiative
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Travel Emergency Response Professional - Lakeside Partners
  • Certified Senior Travel Specialist (CSTS) - The Travel Institute

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