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Skills

  • Purchase assistance
  • Security monitoring
  • Customer assistance
  • Product knowledge
  • Payment processing
  • Drawer management
  • Refunds and exchanges
  • Cleaning and sanitizing
  • Product and service sales
  • Cleanliness

Work Experiences

  • Contributed to store inclusivity.
  • Achieved results over 6 months.
  • Verified over $9 in cash and credit payments on a daily basis.
  • Created attractive end-cap displays.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Served the needs of more than 6 customers in a busy standard environment.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Assisted over 17 customers per day.
  • Assisted over 15 customers per day, ensuring efficient and friendly service despite high-volume periods.
  • Contributed to a 24% increase in retail metrics.

Summaries

  • Clear understanding of cross-functional collaboration and client relations as well as workflow optimization training.
  • Good listening skills combined with a detail-oriented and attentive nature.
  • Problem-solver with experience in customer service.
  • Flexible with changing business needs and trained in standard and initiative areas.
  • Professional and approachable, with exceptional customer service and sales skills.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Within Miscellaneous, senior Courtesy and outstanding performer in project management and stakeholder engagement.
  • Experienced Courtesy with success in driving innovation and early adoption of emerging technologies and platforms.
  • Customer service and metric POS software training.
  • 2 years of experience working in high-volume environments.

Accomplishments

  • Helped introduce sustainable practices for waste disposal and recycling, contributing to a healthier store environment and a 85% reduction in waste.
  • Assisted in organizing store events, leading to a 59% increase in foot traffic and customer engagement during promotional periods.
  • Documented and resolved procedure which led to process.
  • Guided customers through returns and exchanges, resulting in a 66% improvement in post-purchase satisfaction scores.
  • Drove the implementation of a new customer feedback system which led to actionable insights and improved satisfaction by 54%.
  • Provided bilingual customer service, improving engagement with diverse customers and contributing to a 33% increase in sales.
  • Collaborated with management to streamline restocking processes, reducing customer wait times during peak hours by 59%.
  • Reduced restocking errors through the adoption of ServiceNow, improving inventory accuracy by 18%.
  • Successfully addressed and resolved customer concerns, leading to a 26% reduction in negative feedback.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Freemason
  • Association for Supply Chain Management (APICS)
  • Retail Administration Certification - 2023
  • International Council of Nurses
  • Global Association for Customer Service Professionals
  • American Association of Franchisees & Dealers
  • International Customer Experience Professionals Association
  • Project Management Institute (PMI) - Retail Chapter
  • Institute of Retail Management (IRM)
  • International Association of Professional Retailers

Certifications

  • Retail Loss Prevention Certification by Northwind
  • Customer Service Excellence Certification by Meridian
  • Conflict Resolution in Retail Workplace Certification by initiative
  • Certified Customer Experience Professional (CCXP)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Digital Shopper Marketing Professional from Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Handling Difficult Customers Certification by Meridian
  • Salesforce

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