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Skills

  • Relationship building and retention
  • Leadership in High-pressure Healthcare Environments
  • Inventory and restocking
  • Staff management
  • Hiring and recruitment
  • Crisis management and rapid response in clinical settings
  • Patient education and counseling
  • Therapy programs
  • Patient-centered care model implementation
  • Patient discharge protocol redesign

Work Experiences

  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Conducted coaching sessions for allied health professionals.
  • Collaborated with the finance team.
  • Created new safety protocols in the clinical setting.
  • Analyzed patient care data.
  • Coordinated with IT to integrate HIPAA-compliant systems.
  • Boosted participant satisfaction to 75%.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Coordinated an allied health internship program.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Hope to help Brightline achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Adept at mentoring and professional development.
  • Develop and lead an office staff that is productive and efficient.
  • Data analysis and strategic planning experts.
  • Staff development that results in high-performing teams has been recognized.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Costs were consistently reduced while profits were increased.
  • Accomplished within 12 months.

Accomplishments

  • Collaborated with team of 17 in the development of program.
  • Developed long-term care pathways with the involvement of external specialists, enhancing post-discharge patient outcomes by 19% over 6 months.
  • Coordinated with leadership on strategic goals, driving a 38% increase in department goals achieved on time for 2020 fiscal year.
  • Introduced advanced clinical care protocols, reducing departmental expenses by $16 and lowering patient complication rates by 60%.
  • Led career development workshops, helping 17 team members advance to supervisory positions, thus promoting a culture of professional growth.
  • Led emergency preparedness drills and training sessions, resulting in full team readiness and a 82% faster response time during critical moments.
  • Formulated and executed strategy to meet key accreditation standards, resulting in successful accreditation renewals and no compliance violations.
  • Created detailed patient flow reports analyzing bottlenecks, and proposed solutions that reduced wait times in acute care by 4 minutes.
  • Designed and led a comprehensive staff training program, resulting in a reduction of critical care incidents by 66% and improved team competency.
  • Facilitated performance improvement initiatives, raising team KPI achievements by 67% and lowering patient dissatisfaction scores.

Affiliations

  • International Association of Administrative Professionals
  • American Board of Medical Specialties (ABMS)
  • Freemason
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Society of Allied Health Professions (ASAHP)
  • American Medical Informatics Association (AMIA)
  • American Association of Medical Assistants (AAMA)
  • Healthcare Leaders of New York (HLNY)
  • Association of Rehabilitation Nurses (ARN)
  • National Association of Health Services Executives (NAHSE)

Certifications

  • Certified Risk Adjustment Coder (CRC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Outpatient Coder (COC)
  • Healthcare Management Certificate Program
  • Certified Healthcare Leader (CHL)
  • Basic Life Support (BLS) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Mental Health First Aid Certification
  • Certified Allied Health Professional (CAHP)
  • Certified Allied Health Instructor (CAHI)

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