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Skills

  • Exceptional patient care and interaction
  • Patient counseling expert
  • Time management skills
  • Drug inventory control
  • Medicare and Medicaid process
  • Best laboratory practices
  • Customer service excellence
  • Laboratory Operations
  • Counting and pouring expertise
  • Efficient and accurate

Work Experiences

  • Had planned ahead.
  • Was in charge of dispensing and delivering patient medications throughout the hospital.
  • Vaccinated people against influenza, pneumonia, and Zostavax.
  • Advised
  • Accurately pulled medications from the shelves and delivered them to various patient care areas for Pyxis replenishment.
  • Was in charge of pharmacy inventory management, which included accurate medication ordering, returns, and inter-store transfers.
  • Invented
  • Ordered medicines on a daily basis to replenish stock and build up inventory in case of emergency.
  • Managed
  • New procedure and program guidelines were implemented, reducing administrative errors from 12% to 8%.

Summaries

  • To increase customer satisfaction, competently execute both clinical and retail functions.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Prepared to begin a career with a pharmacy that offers growth and professional development opportunities.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Precision and efficiency are important to me, so I'm very detail-oriented.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Adaptable, tenacious, and capable project manager with over 10 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Versatile
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.

Accomplishments

  • Introduced a cross-training program for pharmacy staff, which reduced cross-departmental delays by 40%.
  • Championed a team-driven medication tracking system, reducing unaccounted medication inventory by 81% units.
  • Streamlined pharmacy inventory count procedures, decreasing annual stock discrepancies by 43%.
  • Developed an inventory management system that reduced medication shortages by 29% across 3 pharmacy sites.
  • Processed more than 16 prescriptions on average each week as a Pharmacy Technician.
  • Directly supervised 18 Pharmacy Technicians, interns and support staff.
  • Documented and resolved process which led to system.
  • Implemented real-time customer feedback surveys in consultation with the leadership team, leading to a 36% increase in satisfaction scores.
  • Designed an automated inventory resupply system using Adobe Creative Suite, decreasing out-of-stock items by 75% in 18 months.
  • Established a medication recall tracking system, ensuring 100% compliance for recalled products in 6 months.

Affiliations

  • Medication Safety Officers Society (MSOS)
  • United States Pharmacopeia (USP) Standards Member
  • Society of Women Engineers
  • College of Pharmacy at metric
  • American Society of Health-System Pharmacists (ASHP)
  • Jaycees
  • Collaborative Education Institute for Technicians (CEIT)
  • Board of Pharmacy Specialties (BPS)
  • Rotary International
  • American Marketing Association

Certifications

  • Apple Certified Associate (ACA)
  • Certified Medication Reconciliation Specialist (CMRS), 2020, Northwind
  • Certificate in Medical Office Administration
  • Certified Pharmacy Technician (CPhT)
  • SHRM Certified Professional (SHRM-CP)
  • Pharmaceutical Excipients, standard
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)

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