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Skills

  • Stakeholder relationship management
  • Supervision
  • Grant proposal development
  • Change Management Leadership
  • Customer service
  • Cross-functional team collaboration
  • Presentation and public speaking
  • Answering research questions
  • Instruction
  • User access

Work Experiences

  • Boosted user satisfaction.
  • Achieved results within 18 months.
  • Answered 3 calls per two years to help customers with their questions and concerns.
  • Achieved results over several months.
  • Answered a slew of reference calls, assisting patrons with specific information needs every day.
  • Reading trade publications and attending conferences kept me up to date on the latest trends and strategies in the field.
  • Averaged 6 donated collections per 18 months and sorted and shelved them.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Curated and expanded collections, aligning acquisitions with user demand and ensuring a 45% increase in circulation rates within 6 months.
  • Offered 16 computer classes to students, faculty, and staff each one year.

Summaries

  • Fast learner and multi-tasker available for a variety of shifts, including weekend and night shifts.
  • Customer-focused Library Manager.
  • Creative and forward-thinking Library Manager.
  • Experienced librarian with a proven track record of assisting students, faculty, and the general public with their research through knowledgeable reference assistance.
  • Dedicated to providing exceptional patron services through a strong focus on user experience, having launched self-checkout systems that effectively reduced wait times by 8%.
  • Within Miscellaneous, senior Library Manager and outstanding performer in vendor management and workflow optimization.
  • Accomplished in process optimization.
  • Accomplished this during two years.
  • Community-focused Library Manager who excels at fostering partnerships with local schools and organizations, driving a 18% increase in library membership.
  • Over 8 years of experience managing public and educational library operations.

Accomplishments

  • Organized 4 community outreach events, fostering partnerships with local businesses that expanded the library’s program offerings.
  • Successfully launched a bilingual book collection and programming, boosting engagement among Spanish-speaking populations by 24%.
  • Drove a 50% increase in volunteer engagement by revamping orientation materials and improving recruitment strategies.
  • Created a robust staff scheduling system using QuickBooks, which reduced shift conflicts and improved productivity by 56%.
  • Achieved Scrum Master to lead digital librarianship initiatives, increasing technological integration within library services.
  • Managed the renovation of Denver library facilities, coordinating with contractors to ensure on-time and on-budget project completion.
  • Implemented an advanced material request system which reduced fulfillment time by 39%, enhancing patron satisfaction.
  • Collaborated with IT departments to upgrade the library's e-book system, which saw a 49% boost in digital lending.
  • Spearheaded a digital archiving project, preserving key community historical documents that increased accessibility for researchers by 41%.
  • Streamlined the inter-library loan process, resulting in a 46% reduction in delivery time for user requests.

Affiliations

  • International Association of Administrative Professionals
  • American Marketing Association
  • International Association of School Librarianship (IASL)
  • Society of Women Engineers
  • Association of College and Research Libraries (ACRL)
  • Digital Librarian Society
  • Young Adult Library Services Association (YALSA)
  • Society of American Archivists (SAA)
  • Library Administration and Management Association (LAMA)
  • Urban Libraries Council

Certifications

  • Certified Property Manager (CPM) by Institute of Real Estate Management
  • Project Management Professional (PMP) by method
  • Cisco Certified Network Associate (CCNA)
  • Electronic Resources Librarian Certification by framework
  • Certified Information Systems Security Professional (CISSP) by (ISC)²
  • Library Technology Certificate by Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect

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