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Skills

  • Escalation of complex loan issues
  • Relationship development
  • Post-closing audits
  • Escrow account accuracy
  • Operational improvement
  • Deep-dive loan audits
  • Cross-functional team collaboration
  • Escalation issue resolution
  • Loan portfolio management
  • Organization

Work Experiences

  • Collaborated with external auditors.
  • Collaborated with brokers.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Collaborated with external auditors during compliance audits, leading to a 69% reduction in identified risks.
  • Conducted spot-check audits of remote offices to ensure nationwide compliance with internal policies and external regulations.
  • Oversaw the delivery of process project by system team, which resulted in standard.
  • Composed comprehensive audit findings.
  • Audited fee schedules for compliance with mortgage and lending regulations, successfully identifying and correcting $11 in discrepancies.
  • Achieved Top Performer for accuracy.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Conducted spot-check audits nationwide.
  • Achieved success through system optimizations.
  • Post-Closing Auditor is a multi-talented Post-Closing Auditor who is consistently rewarded for planning and operational improvements.
  • Accomplished Post-Closing Auditor.
  • Adept at resolving loan documentation discrepancies.
  • Avoided fines totaling $2.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Within Miscellaneous, senior Post-Closing Auditor and outstanding performer in budget management and team leadership.

Accomplishments

  • Managed multiple audit deadlines simultaneously, consistently meeting or exceeding documentation review timelines by 40% days.
  • Assisted with process improvement initiatives, accelerating review times for closing documentation by 68%, leading to faster funding timelines.
  • Developed loan audit audit strategies focusing on high-risk transactions which improved compliance on reflective accounts by 57%.
  • Performed targeted quality control checks on high-risk loan files, detecting 6 compliance issues and preventing potential federal fines.
  • Validated title policies and endorsements, ensuring closing packages met lender and investor requirements, reducing audit exceptions by 47%.
  • Collaborated with the compliance team to guarantee adherence to new federal mortgage regulations, achieving President's Club recognition in 2018.
  • Resolved product issue through consumer testing.
  • Conducted comprehensive post-closing mortgage reviews, identifying and resolving discrepancies, thus decreasing repurchase rates by 73%.
  • Reduced exception report backlog by 82% through efficient multi-tasking and prioritization strategies.
  • Aided in the remediation of critical audit findings by identifying root causes and implementing solutions that reduced errors by 72%.

Affiliations

  • Rotary International
  • National Association of Social Workers
  • Member of the National Association of Mortgage Underwriters (NAMU)
  • Regular attendee of training sessions through the Mortgage Bankers Risk Management Association (MBRMA)
  • Certified Regulatory Compliance Manager (CRCM) designation through American Bankers Association (ABA)
  • Contributor to the Real Estate Financial Services Forum focusing on documentation accuracy
  • International Association of Administrative Professionals
  • Certified Mortgage Fraud Investigator (CMFI) designation from Cedar Works
  • American Society of Safety Professionals
  • Member of the Mortgage Bankers Association (MBA) with participation in compliance workshops

Certifications

  • Cisco Certified Network Associate (CCNA)
  • National Association of Mortgage Underwriters (NAMU) Certification
  • Certified Mortgage Professional (CMP)
  • Certified Government Audit Professional (CGAP)
  • Effective Loan Settlement Techniques Certification
  • Federal Housing Administration (FHA) Quality Assurance Certification
  • Lien Release Compliance Certification
  • Certified Regulatory Compliance Manager (CRCM)
  • CompTIA A+ Technician
  • Certified Closing Professional (CCP) by Meridian

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