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Skills

  • First Aid/CPR
  • Medical charting and filing
  • Organization
  • Confidential record handling
  • Time management
  • Workflow Optimization
  • Operational improvement
  • Patient Check-in Process Optimization
  • Adapting to fast-paced environments
  • Multi-line phone system management

Work Experiences

  • Collaborated with attending physicians.
  • Acted as a liaison for the ER department during patient admission disputes, effectively resolving conflicts and reducing wait times.
  • Assisted during traumatic events.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Achieved a 27% reduction in patient wait times.
  • Coordinated patient admissions.
  • Collaborated with the nursing staff to ensure continuous monitoring of high-risk patients and timely updates of medical records.
  • Addressed patient concerns.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Adept at facilitating patient navigation in emergencies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Trained in HubSpot and possesses exceptional cross-functional collaboration abilities.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Achieved a 30% reduction in claim rejections.
  • Achieved measurable improvements in patient flow.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Compassionate ER Clerk with a proven history of excelling in fast-paced emergency environments. Implemented systems that reduced patient triaging times by several months while ensuring full compliance with hospital and regulatory standards.
  • Accomplished ER Clerk proficient in emergency room operations.

Accomplishments

  • Supported clinical staff by efficiently managing the flow of incoming calls and patient records, reducing administrative bottlenecks by 69%.
  • Played a key role in handling patient records within Salesforce, improving accuracy by 37%.
  • Trained new ER clerks in handling patient data entry and multi-line phone systems, improving department efficiency by 52%.
  • Increased patient retention and repeat visits by resolving complex billing discrepancies with finance teams, improving trust and transparency.
  • Implemented a new digital filing system in 2023 to organize patient records, leading to a 81% faster retrieval and processing time.
  • Took proactive steps to update and maintain patient data across Asana, reducing clerical errors by 26%.
  • Successfully managed billing inquiries from 13 patients daily, resolving discrepancies and improving overall patient satisfaction by 55%.
  • Ensured compliance with healthcare regulations during patient intake by meticulously checking and validating required documentation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully balanced managing incoming high-volume phone traffic with patient intake duties, resulting in a 75% boost in department efficiency.

Affiliations

  • Certificate holder from the National Association of Medical Office Professionals (NAMOP)
  • Engaged in the International Association of Privacy Professionals (IAPP) events for maintaining confidentiality in patient information
  • International Council of Nurses
  • Volunteer at the Red Cross for Emergency Response Programs - Columbus
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Member of the Hospital Quality Institute (HQI) focused on patient safety and risk management
  • Part of the Professional Association of Health Care Office Management (PAHCOM)
  • Completed certification through the Healthcare Financial Management Association (HFMA) - 2022
  • Part of the Healthcare Administrative Professionals Advisory Network (HAPAN)

Certifications

  • Certified Public Accountant
  • Certified Medical Office Manager (CMOM) from Practice Management Institute
  • Cisco Certified Network Associate (CCNA)
  • Certified Patient Service Specialist (CPSS) from National Association of Healthcare Professionals (NAHP)
  • Certified Administrative Professional (CAP) through the International Association of Administrative Professionals (IAAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • CPR and AED Instructor Certification through the Red Cross or equivalent
  • Certification in Disaster Response and Emergency Preparedness (DREP)
  • CompTIA Security+
  • Certified Emergency Manager (CEM) from metric

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