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Skills

  • Adapting to fast-paced environments
  • Workflow Optimization
  • Project organization
  • Supervision
  • Escalation of urgent cases
  • First Aid/CPR
  • Customer service in healthcare settings
  • Collaboration with medical staff
  • Emergency response coordination
  • Time management

Work Experiences

  • Kept meticulous records of office inventories and ordered additional supplies for $14.
  • Confirmed all necessary medical documents were prepared.
  • Collaborated with the hospital IT department to troubleshoot patient record database issues, ensuring minimal downtime for critical operations.
  • Assisted in emergency drills.
  • Contributed to a system migration project.
  • Assigned care resources effectively.
  • Achieved a 27% reduction in patient wait times.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Collaborated with nursing staff.
  • Achieved a 66% improvement in operational efficiency.

Summaries

  • HubSpot advanced abilities
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at using Adobe Creative Suite and other hospital software.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • For a busy initiative practice, a capable ER Clerk capable of handling all medical administrative needs.
  • Knows how to manage charts, forms, and payments.
  • Proven experience in system and program environments, as well as knowledge of provider requirements.
  • Opportunity to learn German was pursued in order to improve support for standard populations.
  • Adept at facilitating patient navigation in emergencies.

Accomplishments

  • Successfully managed billing inquiries from 13 patients daily, resolving discrepancies and improving overall patient satisfaction by 55%.
  • Assisted in the deployment of a new hospital software system, reducing data entry time by 33% once fully implemented.
  • Trained new ER clerks in handling patient data entry and multi-line phone systems, improving department efficiency by 52%.
  • Handled an average of 12 patient admissions per shift, ensuring timely and accurate input of medical data.
  • Increased patient retention and repeat visits by resolving complex billing discrepancies with finance teams, improving trust and transparency.
  • Responded to and dispatched over 9 life-saving emergency calls daily, ensuring swift responses from ER personnel.
  • Implemented a strategy to reduce supply shortages, leading to a 47% reduction in emergency orders for critical medical equipment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with HR to improve clerk scheduling, ensuring appropriate coverage and reducing overtime by 55% during peak ER hours.
  • Collaborated with IT team to integrate new patient management software, enhancing total departmental efficiency by 22%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Initiated education on electronic medical records systems as part of the Health Information and Management Systems Society (HIMSS) webinars
  • Engaged in the International Association of Privacy Professionals (IAPP) events for maintaining confidentiality in patient information
  • First responder collaborator in local emergency management drills - Denver
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Engaged in the Emergency Nurses Association (ENA) events and activities
  • Participant in medical record documentation quality improvement initiatives hosted by metric
  • Volunteer member of the ambulance and EMS support team for the Raleigh Emergency Preparedness Program - 2022
  • Project Management Institute

Certifications

  • EHR Implementation Specialist Certification from Asana or 2021
  • ServSafe
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • HIPAA Certification - Health Insurance Portability and Accountability Act Compliance Training
  • Certified Patient Service Specialist (CPSS) from National Association of Healthcare Professionals (NAHP)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Trauma Registrar Certification from Beacon Labs

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