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Skills

  • Emergency response coordination
  • Business operations
  • Regulatory compliance
  • Process improvement
  • Customer service excellence
  • System equipment
  • Staff management
  • Contract negotiation
  • Affordable housing programs knowledge
  • Maintenance knowledge

Work Experiences

  • Achieved a stable 49% occupancy in 2022.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 10% or higher.
  • Built and maintained relationships with city officials to resolve zoning and permitting issues for the framework, fast-tracking approvals.
  • Boosted resident engagement.
  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.
  • Achieved a 32% reduction in compliance violations.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.
  • Analyzed occupancy trends.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.

Summaries

  • Addressed occupancy challenges proactively.
  • Condominium Manager with 7 years of successful vendor management and workflow optimization experience.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Brings 16 years of relevant experience to the Condominium Manager position.
  • Achieved service excellence.
  • Achieved a 64% increase in resident retention.
  • Condominium Manager who is communicative and has excellent customer service and client relations skills.
  • Achieved 53% higher property valuations post-renovation.
  • Achieved a 55% reduction in compliance violations.
  • Strengths in project management and budget management backed up by Miscellaneous training.

Accomplishments

  • Managed daily operations of 13 condominium units, overseeing a staff of 5 and achieving process efficiency improvement of 67%.
  • Worked with insurance providers to ensure property and liability coverage met industry standards, saving the property $8 annually in premiums.
  • Designed and executed tenant retention strategies, leading to a 85% reduction in vacancy rates and an increase in tenant satisfaction scores.
  • Led strategic upgrades in community common areas, improving resident satisfaction as evidenced by 66% positive feedback from tenant surveys.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in renewing tenant leases, contributing to 59% lease retention with minimal turnover.
  • Resolved product issue through consumer testing.
  • Led an initiative to install energy-efficient solutions across the property, saving $13 in annual energy costs and reducing environmental impact.
  • Collaborated with neighboring properties and local stakeholders to resolve community issues, reducing resident complaints by 57%.
  • Introduced a vendor performance review system, resulting in improved service and an 9% decrease in repair needs across all units.

Affiliations

  • International Facility Management Association (IFMA)
  • American Planning Association (APA)
  • Building Owners and Managers Association (BOMA)
  • Association of Professional Facility Managers (APFM)
  • National Association of Condominium Managers (NACM)
  • Project Management Institute (PMI) Member
  • American Society of Safety Professionals
  • American Marketing Association
  • Environmental Leaders Association (ELA)
  • Real Property Administrator (RPA) Designation

Certifications

  • Association Management Specialist (AMS) - Community Associations Institute (CAI)
  • Apple Certified Associate (ACA)
  • Certified Online Resident Service Provider (CORSP) - National Apartment Association Education Institute (NAAEI)
  • Sustainability and Lease Optimization for Property Managers - Harbor & Co.
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Risk Management for Condominium Managers - Northwind
  • Fire Safety Director Certification - program
  • Certified Public Accountant (CPA)
  • Certified Community Association Manager (CCAM) - California Association of Community Managers (CACM)

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