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Skills

  • Cash register systems
  • Identification checks
  • Heavy lifting
  • Inventory control
  • Inventorying products
  • Merchandising expertise
  • Security monitoring
  • Coupons and gift cards
  • Cleanliness
  • Drawer management

Work Experiences

  • Awarded Outstanding Service Award for highest upselling conversion.
  • Mentored new sales associates to contribute to store's positive culture.
  • Achieved highest upselling conversion in a single fiscal quarter.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Accurately processed refunds, exchanges, and store credits, handling upwards of $7 in transactions per day.
  • Coached a 8-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Achieved a 42% accuracy rate.
  • Achieved zero discrepancies over 3 years.
  • Achieved a 18% improvement in customer check-out flow.
  • Assisted with weekly audits of store cash handling processes.

Summaries

  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Skilled in receiving orders, arranging products in the store, and processing transactions.
  • Individual certified in CPA and Lean who is collaborative and logical.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Cashiering Specialist who is trustworthy and dedicated, with 17 years of experience serving customers and running the register.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Weekends and evenings are available 10 hours per week.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.

Accomplishments

  • Collaborated with the fraud detection team, preventing 4 cases of fraudulent transactions within 18 months.
  • Monitored customer queues during peak times to ensure a seamless checkout flow, reducing abandonment by 16%.
  • Worked closely with management to advise on security improvements related to fraud detection, reducing potential losses by 45%.
  • Reduced checkout error rate by 65% through efficient training on cash handling best practices.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained new hires on company-specific POS systems, contributing to a 45% improvement in their performance evaluations.
  • Assisted in the daily reconciliation tasks, ensuring deposits of up to $206,000 were processed with 66% accuracy.
  • Received Outstanding Service Award for consistently maintaining an error-free cash drawer over the fiscal year.
  • Processed an average of 9 transactions per shift across high-volume time periods, with 24% accuracy using framework.
  • Recognized for achieving the highest upselling sales during a single quarter, generating additional revenue of $207,000.

Affiliations

  • Rotary International
  • Association for Consumer Research (ACR) Membership
  • National Association for Retail Marketing Services (NARMS) Member
  • Sales Performance Achievement Award, 2021, through Ironclad Systems
  • Volunteer Cashier at metric
  • American Medical Informatics Association
  • Lions Club
  • Retail Ready Certification from program
  • Society of Women Engineers
  • American Cash Handling Association (ACHA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Salesforce
  • Certified Cash Flow Specialist (CCFS)
  • Certified Point of Sale Specialist (CPOSS)
  • Certified Fraud Examiner (CFE)
  • CompTIA Security+
  • Registered Certified Financial Specialist (RCFS)

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