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Skills

  • Contract negotiation
  • RFI Scanners
  • Automated rent collection systems
  • New construction
  • Planning and coordination
  • Multitasking and time management
  • Vendor relationship management
  • Occupancy rate improvement strategies
  • Process improvement
  • Customer service

Work Experiences

  • Ensured that annual rent, operating expense, and real estate tax adjustments were produced on time.
  • Attended meetings with various committees to discuss and resolve legal and environmental issues.
  • Was in charge of the budgeting process for 4 properties.
  • Put in place business strategies to increase tenant satisfaction and decrease vacancies.
  • Achieved the highest possible net operating income by implementing cost controlled and revenue improvement programs.
  • Double-checked that the property complied with state and federal regulations, ensuring that there was no discrimination or illegal practices.
  • Prepared detailed budgets and reports on the financial condition of initiative property for Summit Group.
  • Achieved cost savings across Denver.
  • Achieved ServiceNow award for 8 consecutive years.
  • Worked as a liaison between the company and the owners to address and resolve ongoing issues.

Summaries

  • Interpersonal, communication, and leadership skills are exceptional.
  • Motivated professional is regarded as a capable leader and problem solver.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Communicative and team-oriented, with SAP expertise.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Versatile Licensed Property Manager capable of being adaptable and accommodating to the specific needs of each building.
  • Experienced Licensed Property Manager with a track record of successfully establishing and concluding process agreements.
  • Bringing 11 years of relevant experience to the table, as well as a results-oriented, quality-driven approach.
  • Any major issues are reported to the property owners, and the owner takes the initiative in finding solutions.

Accomplishments

  • Contributed to the successful acquisition of a standard-property portfolio, ensuring smooth transition management, increasing annual income by $14.
  • Designed and implemented a tenant referral program that contributed to an occupancy rate increase of 45%.
  • Updated and amended over 9 lease agreements, ensuring compliance with updated state legislation without compromising tenant or landlord partnerships.
  • Instrumental in developing an emergency preparedness plan for properties, reducing risk exposure and ensuring compliance with city safety codes.
  • Led the successful launch of an automated rent collection system, which reduced late payments by 21% and improved cash flow predictability.
  • Tracked and analyzed maintenance requests using Salesforce, identifying trends that reduced recurring service costs by 25%.
  • Facilitated the end-to-end onboarding of 4 new tenants within a 18 months-month timeframe, boosting overall property revenues by 7.
  • Coordinated large-scale property rehabilitations within metric, on budget and aligned with local zoning and code enforcement requirements.
  • Integrated new risk management strategies that minimized overall property-related insurance premiums by 74%, saving owners significant annual costs.
  • Led a team to increase tenant satisfaction scores by 64% by adopting a new tenant portal system for rent payments and maintenance requests.

Affiliations

  • Active Member - Building Owners and Managers Association (BOMA)
  • Certified Residential Manager (CRM) Designation, Meridian, 2019
  • Member, Environmental Assessment and Property Management Network (EAPMN)
  • Member, Real Estate Business Institute (REBI)
  • Volunteer, Affordable Housing and Tenant Support Programs 2018
  • Member, Institute of Real Estate Management (IREM)
  • Trainer, Facilities Management and Safety Inspections Workshop 2024
  • Certified in Fair Housing and Equal Opportunity Practices method 2020
  • Member, American Association of Private Lenders (AAPL)
  • Completed, Leadership in Energy and Environmental Design (LEED) Certification 2015

Certifications

  • First Aid/CPR
  • Certified Property Manager (CPM) – method
  • Facilities Management Professional (FMP) - International Facility Management Association (IFMA)
  • Certified Residential Property Manager (CRPM) - National Association of Residential Property Managers (NARPM)
  • CompTIA Network+
  • Fair Housing Certification Meridian
  • Affordable Housing Manager (AHM) - National Affordable Housing Management Association (NAHMA)
  • Tenant Disputes and Evictions Certification - Brightline, 2017
  • Project Management Professional (PMP)
  • Certified Housing Asset Manager (CHAM) – standard

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