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Skills

  • Proficiency in data analysis
  • Customer satisfaction
  • Bilingual in French
  • Computer literate
  • Microsoft Office
  • Heavy lifting
  • Positive learning process
  • Communications
  • Client-focused
  • Tax preparation

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Accomplished this in several months.
  • Achieved recognition from the program.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Answered an average of 16 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Provided training in food preparation, sanitation, and safety procedures to new employees.
  • Assisted in the arrangement of the dining area and food service equipment to improve workflow efficiency.
  • Achieved 2% return bookings.
  • Achieved 100% compliance during metric audits.
  • Compiled records of food consumption and expenditures to keep track of supply inventory and costs.

Summaries

  • Working closely with culinary staff to maintain service standards was a success.
  • Customer service-oriented team player who excels at building relationships and fostering patron loyalty.
  • Design and development of successful program embedded software applications in the past.
  • Organizes ingredients, collects waste, and works independently with little supervision.
  • Responsible food preparation team member with a track record of promoting customer satisfaction, providing exceptional service, and keeping facilities clean.
  • Project management, process improvement, and strategic planning are just a few of the skills he possesses.
  • System are well-understood.
  • Costs were consistently reduced while profits were increased.
  • Worker with 3 years of progressive food preparation experience, including promotions from Culinary Worker to Culinary Worker.
  • Launched was recognized for outstanding contributions that resulted in method.

Accomplishments

  • Contributed to a Excellence Award win for Best initiative in the region by innovating creative seafood and vegetarian dishes.
  • Revised the dessert menu with new pastry offerings, leading to a 68% increase in sales of dessert items in three years.
  • Executed high-quality meals under pressure during a process, successfully managing a team of 2 cooks and line staff.
  • Operated grill and saute stations during high-volume events, ensuring smooth kitchen operations and the timely delivery of all orders.
  • Designed a weekly specials menu that attracted new customers and increased overall restaurant traffic by 73%.
  • Maintained high customer satisfaction through effective communication, addressing specific dietary needs and preferences during service.
  • Played a key role in opening a new restaurant location, organizing kitchen layout and menu design, contributing to a 23% successful launch.
  • Documented and resolved procedure which led to program.
  • Recognized for outstanding customer service after effectively resolving complaints and ensuring high guest satisfaction during service hours.
  • Increased sales 6% over three years.

Affiliations

  • Culinary Purchasing and Procurement Guild
  • International Association of Administrative Professionals
  • High-End Catering Roundtable
  • Society of Hospitality and Restaurant Professionals
  • Slow Food USA Movement
  • American Marketing Association
  • American Culinary Federation (ACF)
  • Culinary Institute of America Alumni Group
  • Women Chefs & Restaurateurs (WCR)
  • Rotary International

Certifications

  • Farm-Sourced Ingredient Specialist Certification
  • Seafood HACCP Certification by the Food and Drug Administration (FDA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Farm-to-Table Cooking Certification by Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • Food Allergen Awareness Certification
  • CPFM - Certified Professional Food Manager by Lakeside Partners
  • Google Certified Professional Cloud Architect
  • CompTIA Network+

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