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Skills

  • Business Administration
  • First Aid/CPR
  • Interdepartmental communication
  • Team management
  • Staff management
  • MS Office
  • Data-driven performance analysis
  • Team building
  • Negotiation
  • Audience satisfaction improvement strategies

Work Experiences

  • Achieved results at program over 6 months.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Analyzed historical revenue and performance data.
  • Achieved a significant category by making proactive decisions based on market expertise and business knowledge.
  • Applied standards across multiple performances.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Created budgets and prepared quotes for new products and services.
  • Applied standards across public spaces.
  • Achieved a 66% improvement in audience satisfaction.
  • Increased employee morale and decreased turnover by 17%.

Summaries

  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Dedicated to providing high-quality services and products.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Theater Supervisor.
  • Theater Supervisor who is proactive and meticulous, with over 15 years of experience in the process industry.
  • Professional who is both energetic and poised.
  • Clear understanding of cross-functional collaboration and data analysis as well as risk assessment training.
  • Expertise in technology and product development.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Led on-site safety drills and incident response training for a team of 11, improving evacuation times by 43% seconds.
  • Trained 2 volunteer coordinators to improve event flow, reducing guest line wait times by 77% across sold-out performances.
  • Facilitated ADA-compliant seating arrangements at large-scale events, resulting in 17% increase in accessibility satisfaction scores.
  • Served as a primary point of contact for VIP guests and sponsors, resolving high-visibility issues within 7 minutes of escalation.
  • Trained 8 new front-of-house personnel, reducing customer wait times by 76% during sold-out productions.
  • Improved vendor management processes, leading to on-time delivery of production goods and saving 18 annually in late fees.
  • Managed ticketing operations for a high-capacity venue, handling daily audiences of 4+ and maintaining less than 16% error in seat assignments.
  • Reduced performance interruption incidents by 51% through enhanced training of 17 stagehands and technical crew.
  • Developed and authored standard operating procedures (SOPs) improving theater load-in/load-out efficiency by 45%.
  • Led contract negotiation for touring productions, saving approximately $12 in fees and expenses while maintaining quality levels.

Affiliations

  • Entertainment Services and Technology Association (ESTA)
  • United States Institute for Theatre Technology (USITT)
  • The Broadway League
  • American Theatre Critics Association (ATCA)
  • Theatre Communications Group (TCG)
  • Lions Club
  • Jaycees
  • Association of British Theatre Technicians (ABTT)
  • Association of Performing Arts Professionals (APAP)
  • Rotary International

Certifications

  • Certificate in Performing Arts Executive Management - system
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Supervisor (CHS)
  • Certificate in Non-Profit Leadership Management – Ironclad Systems
  • Certified Ticketing Professional (CTP)
  • OSHA 10-Hour General Industry Certification
  • ServSafe Alcohol Certification (for staff and performer concessions)
  • Certified Risk Management Professional (CRMP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Arts Engagement Professional (CAEP)

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