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Skills

  • Counseling and therapy
  • Project organization
  • Academic performance monitoring
  • Diverse groups presentations
  • Business operations
  • Collaboration with Faculty and Administration
  • Culturally competent advisement
  • Assessment and intervention tools
  • Customer service
  • Counseling campaign management

Work Experiences

  • Achieved an increase of 51% in course completion rates.
  • Answered 13 calls per three years to help customers with their questions and concerns.
  • Contributed to a 39% rise in student retention.
  • Actively participated in professional development sessions.
  • Achieved results over 2 semesters.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Collaborated with faculty and administrative staff to provide comprehensive academic guidance and interventions, leading to the retention of 82% more students.
  • Achieved results over 11 years.
  • Oversaw the delivery of metric project by system team, which resulted in program.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior ACES Education Counselor and outstanding performer in performance reporting and quality assurance.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • Achieved 24% higher student retention.
  • Boosted overall student well-being by 15%.
  • Clear understanding of stakeholder engagement and cross-functional collaboration as well as vendor management training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Knowledgeable about the development of children and adolescents, including social, behavioral, emotional, and cognitive strategies.
  • Achieved results over a 12-year period.

Accomplishments

  • Reduced student loan default rates by 63% by providing comprehensive loan counseling and facilitating financial literacy workshops.
  • Led 13 student orientations and workshops annually, improving college readiness and retention rates by 72%.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 5 in the development of program.
  • Led a peer counseling program that improved mental health and academic performance in 85% of participating students.
  • Assisted 10 first-generation college students in navigating the admission process, yielding a 67% increase in college enrollment.
  • Designed and launched early intervention programs that significantly lowered student dropout rates by 45% in one academic year.
  • Trained students on time management and study skills through targeted workshops, increasing average GPA by 51%.
  • Enhanced knowledge on financial aid and loan management for students by conducting 2 information sessions and workshops annually.
  • Developed specialized education plans for students with special needs, increasing their academic success rate by 52% and enhancing their experience.

Affiliations

  • National Alliance on Mental Illness (NAMI) - Involvement in student mental health education
  • American Society of Safety Professionals
  • Association for the Prevention of Suicide Among College Students
  • Association for Counselor Education and Supervision (ACES)
  • College Student Educators International (ACPA)
  • Society of Human Resource Management
  • Society of Women Engineers
  • Council for Accreditation of Counseling & Related Educational Programs (CACREP)
  • National Center for Education Statistics – Partner for Data Analytics in Student Counseling
  • Project Management Institute

Certifications

  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Student Support Professional (CSSP) – American College Personnel Association (ACPA)
  • Trauma-Informed Care for Educators Certification Beacon Labs
  • Certified Educational Planner (CEP) - system
  • Financial Aid Advisor Certification – National Association of Student Financial Aid Administrators (NASFAA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Academic Life Coach (CALC) – ICF-affiliated organization

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