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Skills

  • Mail handling
  • Cross-functional collaboration
  • Database Management Power BI
  • Performance tracking
  • Customer service
  • Business operations
  • Time management
  • Process improvement
  • First Aid/CPR
  • Regulatory compliance

Work Experiences

  • Achieved this reduction across two years.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Assessed and processed incoming documentation to ensure data was accurately appended to program, reducing discrepancies by 60% in 2015.
  • Audited and corrected inaccurate data entries in Jira.
  • Adhered to all privacy protocols.
  • Distributed administrative tasks strategically among standard employees and provided guidance to help them perform better.
  • Created an organized system for tracking postal communications.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Collaborated with IT to successfully integrate a new communication platform, improving cross-department collaboration by 28%.
  • Organized and prepared framework reports for submission to Clerk Processors using system and process data.

Summaries

  • Hands-on professional with strategic planning and data analysis abilities.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.
  • Accomplished Clerk Processor known for building an organized postal communication tracking system, saving 6 hours each month and improving workflow efficiency.
  • Knowledgeable in the use of common office equipment and framework software.
  • Uses budget management and team leadership skills to run an efficient office.
  • Personable Clerk Processor with a track record of increasing workplace communication and coordination effectiveness.
  • Adept at financial tracking.
  • Achieved faster processing times by 44%.
  • Meticulous Clerk Processor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using QuickBooks.
  • Adept Clerk Processor known for increasing overall office productivity by optimizing systems to improve records processing speeds by 24%.

Accomplishments

  • Implemented streamlined invoicing coordination processes, reducing billing errors by 46% and ensuring timely payments.
  • Helped optimize payroll processing by facilitating communication between departments, reducing errors by 38%.
  • Collaborated across departments to draft, edit, and finalize legal contracts for 4 client accounts, leading to error reduction by 32%.
  • Coordinated daily deposit transactions and reconciliations for up to 12 accounts, achieving 46% accuracy during audits.
  • Facilitated the physical shipment and receipt of over 9 packages weekly, maintaining inventory logs and cutting shipment delays by 72%.
  • Established HubSpot ordering procedures that cut down procurement lead times by 39% while staying under budget.
  • Led a digitization project to move physical records into system, improving accessibility and reducing storage needs by 18% %.
  • Provided clear and accurate instructions for standard, resulting in a 2% improvement in team efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in developing department operational guidelines, cutting process inefficiencies and saving the team an estimated of 18 hours per week.

Affiliations

  • Rotary International
  • Information Privacy Professional (CIPP)
  • Association of Information Technology Professionals
  • Society for Financial Data Accuracy and Compliance
  • American Society for Quality (ASQ)
  • American Medical Informatics Association
  • Institute of Certified Records Managers (ICRM)
  • Project Management Institute
  • Compliance, Governance, and Oversight Council (CGOC)
  • International Association of Administrative Professionals

Certifications

  • Certified Payroll Professional (CPP) – American Payroll Association
  • Certifications in Customer Service Excellence – Meridian
  • Certified Filing and Records Manager (CFRM)
  • Clerk and Administrative Support Training – Summit Group
  • Project Management Professional (PMP)
  • Certified Accounts Payable Professional (CAPP)
  • Certified in Business Data and Analytics – standard
  • Intuit QuickBooks Certified User
  • Certified Information Professional (CIP)
  • Microsoft Office Specialist 2018 – Excel Certification

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