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Skills

  • Invoice processing
  • High-end fashion knowledge
  • Spreadsheets
  • Housekeeping understanding
  • Process improvement
  • Superior communication skills
  • Fluent in Spanish
  • Superb sales professional
  • Microsoft Outlook
  • Microsoft Office Suite

Work Experiences

  • Provided ongoing guest service, which included QuickBooks recommendations.
  • Suggested alternatives when a product was out of stock.
  • Meticulously and quickly documented all customer inquiries and comments.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Responded to customer calls in a timely and professional manner.
  • Dealt with claims in accordance with the client's and the company's policies, procedures, best practices, and regulations.
  • Averaged 4 new customers per month, generating 4% of the team's revenue using the program approach.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Completed physical inventory counts each three years.

Summaries

  • Resident Monitor proactive with experience in providing support and resolving customer complaints.
  • Through streamlined and improved, adept at managing pre- and post-sales support.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Resident Monitor who has a track record of consistently exceeding sales targets.
  • Dedicated to exceeding sales targets.
  • Self-motivated and hardworking, with excellent communication skills and knowledge in project management.
  • 5 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Customer Service Representative with experience working in a variety of framework and customer service environments.
  • Successful Assistant Store Manager with 13 years of retail management experience.
  • Strengths in quality assurance and client relations backed up by Customer Service training.

Accomplishments

  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Developed a proactive behavioral management plan that led to a 22% improvement in overall resident adherence to house rules and program requirements.
  • Provided support and guidance to at-risk individuals, directly contributing to initiative that realized 24% improvement in resident stability.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Collaborated with local law enforcement and community outreach programs for smooth reintroduction of residents into society, reducing recidivism rate by 55%.
  • Created and delivered monthly reports tracking resident progress, leading to a noticeable improvement of 71% in overall program goal completion rates.
  • Enhanced collaboration with mental health professionals by conducting interdisciplinary transition meetings, leading to faster integration and goal setting among residents by 8 weeks.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Successfully diffused critical situations using crisis intervention strategies, reducing the need for external intervention by system.
  • Collaborated with team of 10 in the development of standard.

Affiliations

  • American Institute of Professional Care Coordinators (AIPCC)
  • Freemason
  • Therapeutic Communities of America (TCA)
  • Residential Supervision Professionals Network (RSPN)
  • Association for Computing Machinery
  • National Alliance on Mental Illness (NAMI)
  • National Society of Professional Report Writers (NSPRW)
  • American Association of Code Enforcement (AACE)
  • Association of Information Technology Professionals
  • National Council for Behavioral Health (NCBH)

Certifications

  • Certified Safety Professional (CSP) - Board of Certified Safety Professionals
  • Certified Public Accountant (CPA)
  • Certified Social Work Case Manager (C-SWCM) – system
  • Certified Reentry Professional (CRP) - category, 2019
  • Certified Life Skills Instructor - process, 2024
  • Certified in Suicide Prevention - program, 2024
  • Conflict Resolution Certification - metric, 2016
  • Apple Certified Associate (ACA)
  • Child Protective Services (CPS) Worker Certification - category
  • Culturally Responsive Care Certification - metric

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