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Skills

  • Strategic selling
  • Digital stock tracking implementation
  • Creative floral composition
  • Client needs assessment
  • Customer service
  • Supply Chain Management
  • Developing brand messaging
  • Vendor negotiation
  • Event logistics planning
  • Conflict resolution

Work Experiences

  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Returned change and currency and processed debit and credit card payments with a 18% accuracy rate.
  • Achieved a 59% reduction in operational costs.
  • Achieved continuous improvements in customer experience.
  • Achieved this in the first two years.
  • Achieved a 71% decrease in premature spoilage.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Educated customers about promotions to increase sales.
  • Helped customers by answering their questions and completing their requests.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.

Summaries

  • Supervisor with 18 years of experience leading talented salespeople who is results-oriented.
  • Within Customer Service, senior Florist Manager and outstanding performer in process improvement and workflow optimization.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at financial management.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Adept at curating customized packages for weddings and events.
  • Willing to put data analysis knowledge to work for a well-established company in the Customer Service sector.
  • Achieved operational excellence.
  • Florist Manager with 10 years of successful client relations and project management experience.

Accomplishments

  • Created event-specific floral designs that contributed to a 56% increase in event-related sales over 2016.
  • Documented and resolved program which led to system.
  • Reduced labor costs by 76% through effective scheduling and proactive inventory planning.
  • Supervised the ordering, delivery, and setting up of custom floral arrangements for 18 events monthly.
  • Scheduled and conducted routine store meetings to address product quality and improve workflows, leading to standard.
  • Led special event planning, including large weddings and corporate events, resulting in positive feedback and recurring clients.
  • Led a team of 11 members to achieve daily sales targets, improving workflow and customer satisfaction.
  • Developed a signature design collection, boosting custom orders by 50% over the past year.
  • Utilized online POS systems to track customer purchasing patterns, enhancing targeted marketing efforts.
  • Trained staff on creative floral design concepts that led to a 21% improvement in customer satisfaction surveys.

Affiliations

  • The Event Planners Association Vendor Network
  • Wedding International Professionals Association (WIPA)
  • Project Management Institute
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • International Live Events Association (ILEA)
  • Rotary International
  • Floral Management Certification Program
  • American Marketing Association
  • Women’s Floral Collective Phoenix

Certifications

  • Sustainable Floriculture Practices Certification by Society for American Florists
  • Certified Event Designer (CED) by The Event Design Academy
  • Advanced Floral Design Techniques by category
  • First Aid/CPR Certified
  • Florist Management Certificate by Ironclad Systems
  • Certified Retail Manager (CRM) by National Retail Federation
  • CompTIA Network+
  • Basic Floral Arrangements Certification by National Certification Center of Floral Design
  • Certified Sustainable Flower Professional by method
  • Salesforce

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