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Skills

  • Creative floral composition
  • Problem resolution
  • First Aid/CPR
  • Custom floral design for corporate clients
  • Sales forecasting
  • Category equipment
  • Communications
  • Supervision
  • Customer Relationship Management (CRM)
  • Customer service

Work Experiences

  • Achieved this in the first two years.
  • Returned change and currency and processed debit and credit card payments with a 18% accuracy rate.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Awarded Excellence Award by Vantage.
  • Achieved Top Performer for excellence in customer service by resolving 56% of customer complaints within 24 hours.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and risk assessment talents.
  • Addressed consumer demand for green products.
  • Accounted for 65% of total sales.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Awarded ‘Excellence Award’ by Ironclad Systems for exceptional service and innovation in floral design.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished in business development and relationship management, driving substantial growth in store revenue by forming lucrative event and wedding partnerships.
  • Supervisor with 18 years of experience leading talented salespeople who is results-oriented.
  • Committed to sustainable floral practices.
  • Comprehensive knowledge of supply chain management.
  • Achieved cost savings through effective vendor negotiations.
  • Contributed to 17% faster turn times.
  • Clear understanding of vendor management and workflow optimization as well as performance reporting training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.

Accomplishments

  • Directed the development of online marketing strategies, increasing e-commerce floral sales by 42%.
  • Coordinated floral setups for large-scale corporate events, improving customer retention rates by 43%.
  • Created and executed strategic holiday promotions, boosting seasonal sales by $5 in 2022.
  • Created event-specific floral designs that contributed to a 56% increase in event-related sales over 2016.
  • Collaborated with eco-conscious suppliers to provide sustainable product options, increasing demand by 29%.
  • Instituted weekly training sessions focused on enhancing floral design techniques and customer service skills.
  • Enhanced point-of-sale systems, leading to faster customer processing and increasing checkout efficiency by 53%.
  • Trained staff on creative floral design concepts that led to a 21% improvement in customer satisfaction surveys.
  • Documented and resolved program which led to system.
  • Scheduled and conducted routine store meetings to address product quality and improve workflows, leading to standard.

Affiliations

  • AIFD Student Chapter Mentor Program
  • Retail Florist Association (RFA)
  • Professional Floral Communicators - International (PFCI)
  • Washington Greenhouse Growers Association
  • Flower Wholesale Buyers Association (FWBA)
  • International Society for Horticultural Science (ISHS)
  • Society of American Florists (SAF)
  • American Society of Safety Professionals
  • WeddingWire Preferred Vendor – 2021
  • International Live Events Association (ILEA)

Certifications

  • Project Management Professional (PMP) by metric
  • Certified Sustainable Flower Professional by method
  • Hydroponic Floriculture Certificate by method
  • Advanced Wedding Floral Arranging by The Wedding and Event Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Advanced Event Logistics Planner (AELP) by Event Planning Academy
  • Certified Retail Manager (CRM) by National Retail Federation
  • CompTIA Network+
  • ServSafe

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