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Skills

  • Multi-state commercial insurance underwriting
  • Cross-Department Communication
  • Junior underwriter training and mentorship
  • Large account negotiation skills
  • Process improvement
  • Portfolio analysis
  • Team management
  • Client retention improvement
  • Legal and Compliance collaboration
  • Claims process collaboration

Work Experiences

  • Achieved loss ratios of under 68% %.
  • Collaborated with product development teams.
  • Achieved a 81% boost in client satisfaction scores.
  • Planned client-centered financial packages that took current market trends into account.
  • Achieved premium expansion of $5 in 2020.
  • Consistently exceeded sales goals by 16% each year.
  • Looked for industry trends on social media and through online sources.
  • Adjusted risk strategies.
  • Collaborated with brokers and agents across Boston.
  • Adjusted premium structures for accounts over $13.

Summaries

  • Adhered to strict regulatory standards.
  • Commercial lines expert skilled at working across departments, including legal and compliance, to ensure regulatory adherence, which reduced legal exposure by 54%.
  • Achieved high client retention rates through meticulous account management.
  • Senior Commercial Lines Underwriter with 14 years of successful client relations and workflow optimization experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With an articulate communication style and a personable nature, I am astute, organized, and methodical.
  • Adept at mentoring junior underwriters.
  • Advanced experience in guiding a portfolio of over 18 commercial underwriting accounts, consistently exceeding sales growth targets by 57% through proactive risk management and policy optimization.
  • Adept at managing cross-functional teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Resolved product issue through consumer testing.
  • Successfully negotiated terms on complex, high-risk policies involving premium value of $17 and secured coverage options for non-standard risks.
  • Strengthened relationships with independent brokers, which led to a 31% increase in new business submissions exceeding $16 in premium value.
  • Led a region-specific project to adopt category, reducing quote turnaround time by 43% and improving overall customer satisfaction.
  • Led effort to underwrite a new line targeting Insurance, resulting in incremental premium growth of $8 and establishing the company as a top competitor in the region.
  • Documented and resolved standard which led to category.
  • Developed a risk assessment framework that identified and corrected underperforming segments, improving portfolio profitability by 18%.
  • Developed a renewal retention strategy that resulted in a 49% increase in overall renewal rates in the 2016 across the commercial lines portfolio.
  • Instrumental in the launch of a new commercial package product, acquiring 15 new policyholders in the first the past year, and increasing overall growth in that segment.
  • Minimized losses on high-risk accounts by working closely with the claims department to investigate alignment with underwriting guidelines, reducing fraudulent claims by 37%.

Affiliations

  • Canadian Association of Insurance Professionals (CAIP)
  • Property Casualty Insurers Association of America (PCIAA)
  • Federation of European Risk Management Associations (FERMA)
  • Association of Insurance Compliance Professionals (AICP)
  • Association of Corporate Counsel (ACC)
  • American Academy of Actuaries (AAA)
  • National Association of Mutual Insurance Companies (NAMIC)
  • Insurance Institute of America (IIA)
  • Environmental and Energy Study Institute (EESI)
  • National Association of Insurance Commissioners (NAIC)

Certifications

  • Certified Insurance Counselor (CIC) – 2023
  • Advanced Property Underwriting Certificate – Tableau
  • Accredited Advisor in Insurance (AAI) – 2018
  • Compliance, Regulatory Criteria in Insurance Certificate – Denver
  • CompTIA Network+
  • Diploma in Risk and Insurance Management – 2016
  • Insurance Regulation Certificate – Ohio
  • CompTIA Security+
  • Certified Risk Manager (CRM) – Raleigh
  • Chartered Property Casualty Underwriter (CPCU) - Cedar Works

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