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Skills

  • Transporting files
  • Professional and mature
  • Strong problem solver
  • Internet research
  • Transcript typing
  • Flexible
  • Data organization
  • Professional and polished presentation
  • Payroll and budgeting
  • Schedule management

Work Experiences

  • Researched topics such as method and system using various media and sources to obtain necessary information and support method staff requirements.
  • Accessed the appropriate computer screens and entered all sales orders correctly.
  • Responded to emails and other correspondence to facilitate communication and improve business processes.
  • Sought advice.
  • Created and distributed team newsletters, email updates, and other forms of communication to encourage collaboration and communicate important information to team members.
  • Won
  • Assisted 13 coworkers with administrative tasks such as data analysis and quality assurance during peak times.
  • Planned corporate and office meetings for groups of up to 9 people.
  • Was in charge of office inventory, which included restocking supplies and placing purchase orders for new system and program products.
  • Raised the stakes.

Summaries

  • Pragmatic
  • Looking for a new challenging role where I can have a long-term impact.
  • Professional Administrative Assistant with 3 years of experience in a variety of office settings.
  • Individual who is tech-savvy and knows a lot about Jira and ServiceNow.
  • Accurate and efficient at managing travel arrangements, file storage, and office functions.
  • Jira and ServiceNow expertise, with a typing speed of 5 WPM.
  • Expert Front Office Executive with PMP and Miscellaneous office and personnel management experience.
  • Customer service and engagement skills are exceptional in this motivated Administrative Assistant.
  • Verifies documents, investigates problems, and implements effective solutions.
  • Quality assurance and budget management are tasks that I am uniquely qualified to perform.

Accomplishments

  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Contributed to an office reorganization process that amplified front desk operational efficiency by 62% over 13 months.
  • Accomplished metric through framework.
  • Data Entry: Reviewed and updated client correspondence files and scheduling database.
  • Developed new telephonic protocols, improving client call response efficiency by 20%.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Completed payroll for staff of 14 direct reports.
  • Automated front desk reporting tasks, reducing time spent on administrative tasks by 54% weekly.
  • Scheduling: Organized technician schedule for customer jobs.

Affiliations

  • Society for Human Resource Management (SHRM), Micro-Credential in Office Management
  • Association of Virtual Assistants (AVA), Member for Cross-Functional Collaboration
  • American Marketing Association
  • Jaycees
  • Society for Human Resource Management (SHRM), Member 2016 for HR-related front office initiatives
  • American Management Association (AMA), Customer Service Excellence Certificate 2024
  • Customer Service Institute of America (CSIA), Certified Customer Service Executive
  • Association for Computing Machinery
  • Institute of Management Assistants (IMA) for Executive and Management Coordination
  • Help Desk Institute (HDI), Membership focusing on front-line support management

Certifications

  • Vendor Management Specialist Certification 2022
  • Advanced Complaint Resolution Training by method
  • Certified Hospitality Supervisor (CHS)
  • Certified Concierge Professional (CCP) by Lakeside Partners
  • Advanced Communication Skills Certification for Office Professionals
  • SHRM Certified Professional (SHRM-CP)
  • Certified Guest Services Professional by 2017 and Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Office Procedures Specialist (COPS) by Brightline
  • Certified Health Unit Coordinator by initiative

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