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Skills

  • Internet research
  • Prioritization
  • Scheduling and calendar management
  • Professional and mature
  • Relationship building
  • Time and labor control
  • Coordinating program activities
  • Back office operations
  • Meeting planning
  • File and data retrieval systems

Work Experiences

  • Processed and tracked employee time sheets and submitted them for approval to the standard department.
  • All administrative duties for 11 locations were completed and monitored by me.
  • All media and public relations inquiries were handled by me.
  • Assisted 13 coworkers with administrative tasks such as data analysis and quality assurance during peak times.
  • Kept track of hiring, transfers, terminations, and changes in employment classifications and salaries in human resources records.
  • Recommendation
  • Completed special objectives and projects in response to board member requests.
  • Evaluated and identified inefficient workflow processes in order to devise and implement solutions that increased productivity and improved employee performance.
  • Identified
  • Was in charge of office inventory, which included restocking supplies and placing purchase orders for new system and program products.

Summaries

  • Pragmatic
  • Knowledgeable Administrative Assistant committed to streamlining file movement procedures, reducing unnecessary storage, and ensuring the safety and security of all information.
  • To meet challenging objectives, work well with little supervision.
  • Verifies documents, investigates problems, and implements effective solutions.
  • Multidisciplinary professional demonstrating key techniques in policy, procedure, and process improvement initiatives to reduce labor, boost productivity, and maintain quality in all aspects of administrative support.
  • Work ethic, time management, organization, and prioritization skills are unwavering.
  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.
  • Ambitious
  • Positive, upbeat, and dependable team player who approaches routine and complex problems analytically, resourcefully, and adaptably.
  • Managing files, directing visitors, and restocking office supplies like paper and snacks are all skills I have.

Accomplishments

  • Collaborated with the IT department to automate appointment reminders, improving client attendance rates by 17%.
  • Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Handled high-volume calls and email correspondence, improving response time by 17% over 13 months.
  • Implemented office policy updates following metric, ensuring 35% compliance within the past year.
  • Contributed to an office reorganization process that amplified front desk operational efficiency by 62% over 13 months.
  • Resolved product issue through consumer testing.
  • Created and maintained a front-office workflow manual that reduced training time for new staff by 41% hours.
  • Inventory Management: Managed inventory and office budgeting for supplies for busy office of 2.
  • Scheduling: Organized technician schedule for customer jobs.
  • Managed office supply inventory and reduced unnecessary procurement costs by 41% across process.

Affiliations

  • National Receptionists Association (NRA) - Member since 2020
  • Executive Leadership Council (ELC) - Professional Development Workshops
  • Local Chamber of Commerce, Business Networking and Relations Committee
  • Association of Virtual Assistants (AVA), Member for Cross-Functional Collaboration
  • Association for Computing Machinery
  • Jaycees
  • American Society of Safety Professionals
  • American Management Association (AMA), Essentials of Management Certificate
  • Certified Office Manager (COM) Certification, Expected Completion 2019
  • Rotary International

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Customer Retention Specialist Certificate 2019
  • Certified Guest Services Professional by 2017 and Brightline
  • Vendor Management Specialist Certification 2022
  • Salesforce
  • Certified Office Procedures Specialist (COPS) by Brightline
  • Google Certified Professional Cloud Architect
  • Certified Concierge Professional (CCP) by Lakeside Partners
  • Apple Certified Associate (ACA)

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