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Skills

  • Scheduling
  • Report development
  • Records management
  • Administrative support
  • Audit preparation and documentation
  • Administrative process optimization
  • Vendor relationship management
  • Filing and data archiving
  • Program files maintenance
  • Travel planning

Work Experiences

  • Created new filing and organizational procedures that helped the company save $10 per 18 months in labor costs.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Used QuickBooks to write a variety of letters, reports, and other documents.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Improved customer service ratings by 15% by training 13 new employees on proper phone handling techniques.
  • Created system presentations that were both informative and appealing.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.

Summaries

  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Laboratory Administrative Assistant who is motivated and has a good understanding of initiative processes, customer relations, and multi-line phone systems.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as framework and method.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • When it comes to supporting daily activities as well as implemented to improve the program, I'm a productive team player.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Offering 17 years of experience in customer relations management.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Manages multiple projects at the same time with a high level of accuracy.

Accomplishments

  • Enhanced office interdepartmental communication by implementing a shared meeting calendar, reducing missed appointments by 56%.
  • Collaborated with team of 14 in the development of process.
  • Supported cross-department collaboration by organizing over 13 joint research meetings annually, improving communication and project outcomes.
  • Successfully processed and maintained over 7 confidential records per month to ensure data accuracy and compliance with laboratory standards.
  • Implemented an automated tracking system for lab supplies, reducing time spent on manual inventory checks by 33%.
  • Collaborated with technical staff to update inventory systems, reducing lab supply shortages and backorders by 15%.
  • Resolved product issue through consumer testing.
  • Collaborated with senior lab personnel to develop compliance checklists, improving lab's regulation adherence and reducing audit fail rates by 41%.
  • Optimized laboratory's office supply reordering system, reducing administrative costs by 85% over 2019.
  • Created detailed PowerPoint presentations for senior leadership, contributing to successful project approvals and funding allocations.

Affiliations

  • Association for Computing Machinery
  • Laboratory Animal Management Association (LAMA)
  • National Society for Histotechnology
  • Association of Laboratory Managers (ALMA)
  • Association for Inventory Management Professionals
  • Rotary International
  • American Chemical Society (ACS)
  • Institute for Supply Management (ISM)
  • Society of Toxicology (SOT)
  • National Phlebotomy Association (NPA)

Certifications

  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA IT Fundamentals (ITF+) Certification
  • Health Information Technology (HIT) Specialist Certification
  • Certified Quality Auditor (CQA) Vantage
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Certified Research Administrator (CRA) – Meridian
  • Google Certified Professional Cloud Architect

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