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Skills

  • Driver Training and Mentorship
  • Communication with diverse populations
  • Defensive Driving
  • Bariatric patient transport experience
  • Emergency Preparedness
  • Dispatch collaboration
  • Administrative support
  • First Aid/CPR
  • Business operations
  • Inventory management

Work Experiences

  • Used QuickBooks to compile data gathered from various sources.
  • Saved money by developing functional solutions to metric problems.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Was in charge of all tasks delegated to me, including process improvement and cross-functional collaboration.
  • Followed all DOT rules and regulations, as well as local laws and requirements.
  • Built positive relationships with regular passengers.
  • Conducted hands-on training sessions.
  • Assisted in the creation of process procedures.
  • Tableau was delivered to customer locations by me.
  • Management recognized me for providing outstanding customer service.

Summaries

  • Accomplished driver with 4 years of experience.
  • Adaptable Medicaid Driver.
  • Lean certified
  • Adept in operating specialized equipment.
  • Accident-free driving record for 14 months.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Accomplished driver known for maintaining compliance.
  • Achieved a 76% drop in traffic-related incidents.
  • Comprehensive understanding of safety and traffic regulations, as well as defensive driving techniques.

Accomplishments

  • Maintained a fleet vehicle in top condition, reducing repair costs by 51% through preventive maintenance protocols.
  • Facilitated quarterly training sessions to update team members on new Medicaid transportation regulations, resulting in a 38% rise in compliance rates.
  • Reduced non-reimbursable mileage by 46% through strategic route selection and time management.
  • Collaborated with medical staff to accommodate the transportation needs of high-risk patients, ensuring their specialized requirements were met.
  • Completed and maintained OSHA for compliance with Medicaid transport regulations, contributing to a flawless compliance audit.
  • Improved overall transportation efficiency by introducing a fuel-efficient driving initiative, reducing fuel expenditure by 29%.
  • Collaborated with dispatch to improve response times, resulting in a 18% reduction in delays and improved patient satisfaction.
  • Achieved an on-time arrival rate of 64% across the past year by implementing optimized scheduling and route planning strategies.
  • Implemented a passenger call-ahead system, reducing missed trips by 30% and improving overall service reliability.
  • Managed Medicaid trip logs and reports in compliance with state and federal requirements, achieving zero audit discrepancies over 18 inspections.

Affiliations

  • Member, The American Association of Non-Emergency Medical Transport Professionals
  • Participant in Disaster Response Driver Training Program, 2023
  • Completed Coursework in Crisis Management and Emergency Response, Lakeside Partners
  • Certified in Fall Prevention Techniques for Elderly Transport, Meridian
  • Certified Route Planning Specialist by metric, 2016
  • Participant, Patient-Centered Transportation Workshop at initiative
  • Member, National Academy of Safety and Compliance Drivers
  • Certified Member, First Aid and CPR Training by CPA in 2016
  • Member, Professional Drivers Association (PDA), focusing on patient transport
  • Completed Salesforce-Based Scheduling and Dispatch Training, 2022

Certifications

  • Wheelchair Securement Certification Program (WCS)
  • OSHA Bloodborne Pathogens Certification for Healthcare Transport
  • Certified Transport Specialist for Mobility Impaired (CTSMI)
  • Certified Public Accountant (CPA)
  • Certified Passenger Assistance Safety and Sensitivity (PASS) Trainer 2015
  • Cardiopulmonary Resuscitation (CPR) for Health Workers system
  • Certified Transportation Specialist (CTS)
  • Project Management Professional (PMP)
  • Certified Roadside Emergency Preparedness (CREP) Vantage
  • Microsoft Office Specialist (MOS)

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