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Skills

  • Team building
  • Online tutoring
  • Active learning facilitation
  • Student progress analysis
  • Insurance billing
  • Business operations
  • Classroom time management
  • Personalized learning plans
  • Innovative teaching methods
  • Relationship development

Work Experiences

  • Supplemented classroom learning with additional discussion and problems that I had prepared ahead of time.
  • Completed within 10 weeks.
  • Conducted post-session evaluations.
  • Clarified key concepts.
  • Evaluated student progress and made recommendations to improve tutoring and lesson effectiveness at each session.
  • Analyzed student feedback surveys.
  • Worked with process students to identify educational goals and develop strategies for staying on track.
  • Aligned PASS services with curriculum changes.
  • Stressed the importance of good study habits and created homework schedules to help students implement customized two years study plans.
  • Contributed to the facilitation team’s success.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Achieved 39% increased course retention.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Hands-on tutoring and individualized support can help students gain confidence and achieve academic success.
  • Communication and planning skills are essential.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Lean certified
  • Achieved Outstanding Service Award for academic support excellence in 2019.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Salesforce and SAP experts with exceptional interpersonal skills.

Accomplishments

  • Increased student test preparedness by conducting mock tests and exam simulations, resulting in a 36% improvement in exam performance for attending students.
  • Utilized student feedback data to revamp session content, making sessions more engaging and increasing participation by 79% across the past year.
  • Partnered with faculty and subject matter experts to design and deliver targeted study workshops that resulted in a 55% increase in PASS service attendance.
  • Organized review sessions for midterm exams that led to a 3-point increase in average scores for participating students.
  • Spearheaded the implementation of a new scheduling system in collaboration with human resources, reducing appointment conflicts and improving resource accessibility by 65%.
  • Coordinated with faculty to align PASS sessions with current course objectives, streamlining academic support and increasing session attendance by 48%.
  • Created peer-led group discussions across interdisciplinary subjects, fostering collaboration that improved critical thinking skills in 5 students.
  • Facilitated collaboration between PASS Facilitators and faculty to standardize the delivery of academic support services, ensuring consistency in support levels.
  • Designed supplemental learning materials tailored to category, directly contributing to an improvement in student performance metrics by 15 grade points on average.
  • Mentored 11 first-year students through adjusted study habits and time management workshops, reducing first-year drop-out rates by 63%.

Affiliations

  • Contributor, Student Success Collaborative (SSC) - Engaged in data-driven mentoring strategies
  • Member, PASS Facilitator Training & Certification Program - Completed foundational training, 2019
  • Member, Peer-Led Team Learning International Society (PLTLIS)
  • Affiliate, Academic Support Services Association (ASSA)
  • Member, Educational Affiliate Program, North American Peer Tutor Association (NAPTA)
  • Volunteer Coordinator, PASS Mentorship Program at Northwind
  • Participant, Annual Symposium on Active Learning Strategies and Practices, 2019
  • Participant, Collaborative Learning & Innovation Task Force, program
  • Feedback Analyst, PASS Initiative Program Evaluation Committee at Summit Group
  • Member, National College Learning Center Association (NCLCA)

Certifications

  • Peer Assisted Study Sessions (PASS) Leader Certificate from system
  • National College Learning Center Association (NCLCA) Certified Learning Center Professional
  • Certified Supplemental Instruction (SI) Leader from procedure
  • Cisco Certified Network Associate (CCNA)
  • Teaching and Learning in Higher Education Certificate from framework
  • Microsoft Office Specialist (MOS)
  • Professional Development in Active Learning Techniques from Ironclad Systems
  • Assessment and Evaluation in Education Certificate from procedure
  • Introduction to Validating Learning Outcomes Certificate by program
  • Project Management Professional (PMP)

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