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Skills

  • Database management (Jira)
  • Customer service-focused
  • Eviction prevention strategies
  • Tenant and eviction laws
  • First Aid/CPR
  • AMSI
  • Program equipment
  • Budgets
  • Accounts receivable management
  • Budgeting and financial planning

Work Experiences

  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Collaborated with property management and leasing teams to optimize the rental process, reducing average time-on-market for vacant units by 4 days.
  • Communicated occupancy policies and procedures to tenants.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Analyzed tenant application pools to develop risk mitigation strategies, reducing default rates among new tenants by 16% %.
  • Achieved improvements within 2022.
  • Maximized rental income while lowering expenses through effective planning and control.
  • Assisted with the certification and recertification process for 5 residents, ensuring compliance with government-assisted housing regulations.

Summaries

  • Achieved operational efficiencies.
  • Occupancy Specialist is a hardworking Occupancy Specialist with a track record of running cost-effective, financially sound property operations.
  • Achieved 69% improvement in apartment retention rates year-over-year.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Detail-oriented with prior experience coordinating vendor management and workflow optimization.
  • Achieved a 48% accuracy rate in eligibility verification.
  • Property manager and licensed real estate professional with 9 years of industry experience.
  • Achieved 22% accuracy.
  • Achieved a 17% conflict resolution rate.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.

Accomplishments

  • Negotiated 4 successful lease extensions, contributing to a revenue increase of $6 and maintaining above 36% occupancy rates.
  • Developed tenancy referral program, boosting occupancy leads by 60% over the course of the past year months.
  • Reviewed, analyzed, and presented monthly occupancy and vacancy reports, streamlining decision-making for property management.
  • Trained 6 new hires on occupancy procedures and policies, leading to department efficiency gains of 59%.
  • Led the implementation of a property management software solution, streamlining tenant tracking and improving documentation turnaround by 64%.
  • Collaborated with team of 17 in the development of system.
  • Collaborated with external vendors to create and execute marketing strategies, driving property visibility and lead generation by 80%.
  • Managed monthly property performance analyses impacting strategic occupancy decisions, leading to a 82% improvement in management reporting.
  • Improved tenant communication channels, reducing response times to inquiries by 74% and boosting tenant satisfaction to 6%.
  • Initiated a tenant retention program that increased renewal rates by 79%, contributing significantly to stable cash flows.

Affiliations

  • American Society of Safety Professionals
  • Urban Land Institute (ULI) Membership
  • Residential Property Management Association (RPMA)
  • HUD Certified Specialist Advisory Committee
  • International Association of Administrative Professionals
  • Housing Policy Leadership Advisory Council
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Fair Housing Compliance Certification (FHC)

Certifications

  • Fair Housing Act Certification - Regulatory Compliance Specialist (RCS)
  • CompTIA Security+
  • Certified Financial Planning & Analysis Professional (FP&A) - initiative
  • Section 8 Housing Certification - National Affordable Housing Management Association (NAHMA)
  • Tax Credit Specialist (TCS) - metric
  • Low-Income Housing Tax Credit (LIHTC) Certification - Housing Credit Certification Program (HCCP)
  • Certified Occupancy Specialist (COS) - National Center for Housing Management (NCHM)
  • Certified Public Accountant
  • Certified Financial Specialist (CFS) - Nan McKay & Associates
  • ServSafe

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