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Skills

  • Complex problem-solving
  • Business operations
  • Audit preparation and validation
  • Data accuracy improvement
  • Accounts receivable management
  • Project organization
  • Regulatory compliance
  • Supervision
  • Process improvement
  • Financial budgeting and reporting

Work Experiences

  • Communicated occupancy policies and procedures to tenants, ensuring compliance while maintaining strong relationships with site personnel.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Achieved improvements within 2022.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Achieved 54% higher tenant satisfaction ratings.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Assisted with the certification and recertification process for 5 residents, ensuring compliance with government-assisted housing regulations.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Approved housing applications.

Summaries

  • Achieved 85% compliance in government-assisted housing audits.
  • Achieved a 83% improvement in department efficiency.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Achieved a 82% error reduction in income verification.
  • Property manager and licensed real estate professional with 9 years of industry experience.
  • Oversee all aspects of initiative buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Achieved a 48% accuracy rate in eligibility verification.
  • Occupancy Specialist is a hardworking Occupancy Specialist with a track record of running cost-effective, financially sound property operations.
  • Adept at marketing strategies for occupancy management.

Accomplishments

  • Resolved product issue through consumer testing.
  • Increased occupancy retention rate by 72% by proactively addressing tenant concerns and fostering strong community relations.
  • Documented and resolved category which led to metric.
  • Developed and revised tenant lease agreements, ensuring adherence to housing policies and applicable regulations.
  • Analyzed competitive rental market data including occupancy trends, enabling accurate pricing analysis and improved rent collection efficiency.
  • Developed a digital tenant communication platform that led to a 59% improvement in communication effectiveness and response rates.
  • Initiated a tenant retention program that increased renewal rates by 79%, contributing significantly to stable cash flows.
  • Collaborated with team of 17 in the development of system.
  • Processed low-income housing applications efficiently, reducing backlog by 82% and improving applicant response times.
  • Oversaw a portfolio of 5 residential properties, maintaining compliance with federal, state, and local housing regulations.

Affiliations

  • Council for Affordable and Rural Housing (CARH)
  • Association for Supply Chain Management (APICS)
  • Housing Policy Leadership Advisory Council
  • Certified Occupancy Specialist (COS) Credential
  • Freemason
  • American Medical Informatics Association
  • HUD Certified Specialist Advisory Committee
  • Local Real Estate Association Membership (Chicago)
  • Lions Club
  • Society of Property Administrators (SPA)

Certifications

  • Affordable Housing Certification (AHC) - Institute of Professional and Management Development (IPMD)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Certified Professional of Occupancy (CPO) - National Affordable Housing Management Association (NAHMA)
  • Google Certified Professional Cloud Architect
  • HUD Occupancy Specialist Certification - National Center for Housing Management (NCHM)
  • Certified Property Manager (CPM) – initiative

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