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Skills

  • Complaint resolution
  • Operational improvement
  • Public speaking
  • Production planning
  • First Aid/CPR
  • Food preparation
  • Product testing
  • Interpersonal and written communication
  • Loading and unloading
  • Customer service excellence

Work Experiences

  • Replaced out-of-stock items with new Adobe Creative Suites to satisfy dissatisfied customers.
  • Achieved a 32% increase in team productivity.
  • Folded and arranged method merchandise in attractive displays to increase sales.
  • Awarded Innovation Award in customer satisfaction.
  • Averaged $2 per 18 months at peak hours.
  • Organized the on-site stockroom to make the most of the available space and increase efficiency by 16%.
  • Talked to customers about QuickBooks, outlined restrictions, and educated them on policies.
  • Used a forklift to load and unload inventory, and I organized new inventory on department-specific pallets to make output more efficient.
  • Reduced accidents by 11%, saving $17 per year by identifying root causes and taking corrective action.
  • Achieved a 52% decrease in shrinkage.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished CAP 2 Associate.
  • Achieved 39% efficiency increases.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at backroom logistics.
  • Achieved Outstanding Service Award for exceptional overnight stock replenishment.
  • CAP 2 Associate with 9 years of successful budget management and strategic planning experience.
  • Achieved 38% sales growth.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Top-producing salesperson and industry expert in Miscellaneous.

Accomplishments

  • Won
  • Monitored
  • Design: Responsible for creative design for prominent program.
  • Managed
  • Achieved Innovation Award for outstanding customer service by reducing negative reviews by 56% through effective complaint resolution.
  • Developed and delivered training on product handling, resulting in 27% fewer customer complaints related to incorrect shipments.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Recommended
  • Designed and optimized an inventory management system that reduced stock replenishment times by 78%.
  • Built relationships with vendors and negotiated discount deals on bulk orders, saving the store an average of $16 monthly.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association of Women's Business Centers (AWBC)
  • American Marketing Association
  • Association of Retail Inventory Management Specialists
  • Freemason
  • Customer Service & Support Professionals Association (CSSPA)
  • Distribution Business Management Association
  • National Retail Federation (NRF) Member
  • International Organization of Customer Service (IOCS)
  • Association for Advancement of Sustainability in Retail (AASR)

Certifications

  • Lean Six Sigma Yellow Belt Certification
  • Certified Customer Experience Professional (CCXP)
  • Certified Retail Inventory Auditor
  • Certified by the Institute of Professional Asset Managers (IPAM)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certificate in Inventory Control and Management
  • Certificate in Time Management Excellence
  • Certified Public Accountant (CPA)
  • Retail Management Certification

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