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Skills

  • RF spectrum analysis
  • Business operations
  • First Aid/CPR
  • Network downtime reduction
  • Custom enterprise wireless solutions
  • Industry-standard certifications (Six Sigma)
  • Service-level agreement (SLA) adherence
  • Process improvement
  • Business case preparation for wireless solutions
  • Regulatory compliance

Work Experiences

  • Achieved compliance with metric.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Contributed to a 59% improvement in signal stability.
  • Increased the team's revenue by over $12 in sales.
  • Collaborated with sales teams to secure $15 in wireless hardware sales over 2015-year period.
  • Consulted on wireless component integration.
  • Decreased network breaches.
  • Achieved 69% client retention over 2016-year period.
  • Achieved improvement over 2024-year period.
  • Authored comprehensive technical documentation for wireless solutions, contributing to a 76% reduction in post-deployment support tickets.

Summaries

  • Achieved cost reductions.
  • Adept at deploying and supporting ServiceNow equipment.
  • Consistently recognized for exceeding wireless network deployment expectations, including guaranteed zero-downtime launches for 6-site systems.
  • Within Miscellaneous, senior Senior Wireless Consultant and outstanding performer in process improvement and workflow optimization.
  • Consulted on multi-site wireless solutions.
  • Extensive inventory management and shipment processing experience.
  • Senior Wireless Consultant is a multi-talented Senior Wireless Consultant who is consistently rewarded for planning and operational improvements.
  • Achieved results over 2017-year period.
  • Collaborated with sales and technical teams.
  • Senior Wireless Consultant with 14 years of successful stakeholder engagement and strategic planning experience.

Accomplishments

  • Supervised the expansion of a 4-node enterprise wireless network, boosting performance by 54% and supporting 11 unique devices seamlessly.
  • Supported the deployment of new wireless protocols for the Miscellaneous, which improved latency and network reliability across 9 facilities.
  • Managed the complete design and installation of wireless systems across multiple locations, increasing coverage area by 20%.
  • Planned and executed wireless capacity expansions, increasing the network's device-handling capability by 51% with no additional infrastructure costs.
  • Trained corporate IT teams on advanced wireless troubleshooting, reducing service complaints by 6 per month.
  • Played a pivotal role in the launch and testing of Workday, ensuring timely implementation which contributed to a 50% increase in customer satisfaction.
  • Introduced infrastructure upgrades that extended the lifespan of wireless equipment, leading to a cost reduction of 78%.
  • Consulted with Miscellaneous clients to enhance wireless security protocols, reducing network breaches by 50%.
  • Oversaw the deployment of wireless technology in Boston, maintaining zero downtime and improving employee satisfaction scores by 84%.
  • Upgraded legacy wireless systems with QuickBooks, reducing overall maintenance requirements by 17 hours per week.

Affiliations

  • Wireless Broadband Alliance (WBA)
  • International Systems Security Association (ISSA)
  • BICSI (Building Industry Consulting Service International)
  • International Association for Wireless Telecommunications (IAWT)
  • Association for Computing Machinery
  • Toastmasters
  • CompTIA Network+ Certified Professionals Group
  • Lions Club
  • Project Management Institute
  • American Marketing Association

Certifications

  • Cisco Certified Wireless Network Professional (CCNP Wireless)
  • Salesforce
  • Certified Wireless Security Professional (CWSP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Professional (CCNP)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Wireless Solutions Engineer (CWSE)
  • Certified Information Systems Auditor (CISA)
  • EC-Council Certified Network Defender (CND)

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