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Skills

  • First Aid/CPR
  • Customer service excellence
  • Pricing tool development
  • Strong organizational skills
  • Organization
  • Operational improvement
  • Business operations
  • Product testing
  • Interpersonal and written communication
  • Conflict resolution and mediation

Work Experiences

  • Achieved operational uptime of 49% %.
  • Collaborated with the accounting team.
  • Answered initial questions from clients.
  • Coordinated between 8 departments.
  • Aided in the reconciliation of over $3 in accounts.
  • Organized physical files and digitized records so that any team member with access could easily update and retrieve them.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Arranged travel for yearly initiative.
  • Achieved a 64% improvement in proficiency.
  • Distributed administrative tasks strategically among category employees and provided guidance to help them perform better.

Summaries

  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Clear understanding of client relations and quality assurance as well as vendor management training.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Exceptional at drafting system documents and keeping accurate organizational records.
  • Costs were consistently reduced while profits were increased.
  • Achieved Employee of the Year in 2023.
  • Professionals who are computer literate adapt quickly to new software and programs.
  • Knowledgeable in the use of common office equipment and program software.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.

Accomplishments

  • Collaborated with HR to vet and schedule interviews for 2 candidates, ensuring timely follow-ups and smooth coordination.
  • Won
  • Initiated
  • Consulted
  • Reduced
  • Established
  • Documented and resolved standard which led to category.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Awarded Top Performer based on 11 top customer service ratings and resolving daily inquiries efficiently.
  • Created and shared weekly reports summarizing front-desk activities, reducing the oversight gap by 46% for upper management.

Affiliations

  • Project Management Institute
  • Rotary International
  • Member of the National Association of Office Professionals (NAOP)
  • International Association of Administrative Professionals
  • Certification in Data Entry and Office Operations – Harbor & Co.
  • American Marketing Association
  • Certified in Scheduling and Office Coordination via program
  • Alumni of the Office Administration Program – program
  • Certified Front Office Assistant – system
  • Associate Member of the Society for Human Resource Management (SHRM)

Certifications

  • Bilingual Customer Service Certification - Seattle Language Center
  • Event Planning for Professionals Certification - category
  • Data Protection & Privacy Essentials - procedure
  • Visitor Management System Certification - process
  • Office Management Certification - Summit Group
  • Certified Business Support Officer - Northwind
  • Certified Event Management Specialist - Northwind
  • Certified Customer Service Professional (CCSP) program
  • Microsoft Office Specialist (MOS) Certification
  • QuickBooks Certification - framework

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