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Skills

  • Communications
  • Mail handling
  • Team building
  • Extremely organized
  • Clerical support
  • Data Management
  • Project management
  • Scheduling
  • Strong verbal communication
  • Project organization

Work Experiences

  • Adjusted staff schedules during peak times.
  • Collaborated with the accounting team to ensure payments, receipts, and invoices were handled efficiently, aiding in the reconciliation of over $13 in accounts.
  • Organized and prepared standard reports for submission to Front Office Clerks using process and category data.
  • Arranged travel for yearly initiative.
  • Boosted customer satisfaction by 47%.
  • Coordinated between 8 departments.
  • Distributed administrative tasks strategically among category employees and provided guidance to help them perform better.
  • Allocated front office resources and adjusted staff schedules during peak times, ensuring smooth and uninterrupted service for 4 daily visitors.
  • Assisted in delivering orientation materials.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional who is well-organized and attentive, with experience in administrative support.
  • Professional with team leadership and client relations fluency.
  • Front Office Clerk with 13 years of successful process improvement and cross-functional collaboration experience.
  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Among his accomplishments is the creation of a category app for use in the standard industry.
  • Hands-on professional with budget management and cross-functional collaboration abilities.

Accomplishments

  • Prepared
  • Enhanced the efficiency of client check-ins by deploying new front-desk software, leading to a 42% decrease in waiting time.
  • Recorded
  • Streamlined
  • Improved
  • Initiated
  • Awarded Top Performer based on 11 top customer service ratings and resolving daily inquiries efficiently.
  • Collaborated with HR to vet and schedule interviews for 2 candidates, ensuring timely follow-ups and smooth coordination.
  • Consulted
  • Resolved

Affiliations

  • Rotary International
  • Member of the Professional Association for Customer Engagement (PACE)
  • Certification in Data Entry and Office Operations – Harbor & Co.
  • Licensed through the International Customer Management Institute (ICMI)
  • Society of Women Engineers
  • Secretary of the Office Management Student Club – Meridian
  • International Council of Nurses
  • Associate Member of the Society for Human Resource Management (SHRM)
  • National Association of Professional Receptionists (NAPR)
  • Society of Human Resource Management

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Administrative Professional (CAP) – Cedar Works
  • Certified Event Management Specialist - Northwind
  • Certified Time Management Expert - process
  • Customer Service Excellence Certification - International Association of Administrative Professionals (IAAP)
  • Time Management Certification - system
  • Certified Protection Officer (CPO)
  • Apple Certified Associate (ACA)
  • Certified Business Support Officer - Northwind
  • Microsoft Office Specialist (MOS) Certification

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Rachel B.Applying for grad programs.

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Sheila J.Helped me get my first job!

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Wish me luck! I'm hired! I got the job! Thank you very much for your help. I'm sure I'll be back!

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Adam G.I landed it!

You guys did everything right when it comes to creating a resume. It was perfect! Thank you so much for your help. UPDATE: I landed it!

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I found this super easy to use and made creating a resume fun and easy and their support was very friendly.

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