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Skills

  • Vendor relationship management
  • Staff scheduling
  • Sales analysis
  • Initiative equipment
  • Multi-location management
  • Operational improvement
  • Business Development
  • Employee Onboarding
  • Cross-functional team collaboration
  • Shrinkage Control

Work Experiences

  • Worked directly with management, Assistant Store Manager of Operationss, and the metric department to brainstorm, discuss strategy, and mitigate category issues.
  • Kept the program workspace clean and organized by working closely with employees to systemize tasks.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Increased profits by 8% in one year through a restructure of the business line.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $4.
  • Scheduled employees for one year shifts, taking customer traffic and employee strengths into consideration.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Created a cutting-edge employee recognition program that increased productivity and morale.

Summaries

  • Offering process improvement and risk assessment, meticulous leader and strategic planner with broad managerial acumen.
  • To drive improvements, streamlined and improved focused on motivating employees and working with a variety of personality types.
  • With 11 years of experience planning, leading, and improving performance reporting functions, I am an enthusiastic leader.
  • Known for leading program employees to complete framework tasks and for success in metric industries.
  • With 14 years of customer service experience, Assistant Store Manager of Operations is insightful.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Assistant Store Manager of Operations who is forward-thinking and knows a lot about cross-functional collaboration.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Professional with exceptional sales, workflow optimization, and performance reporting abilities.
  • Achieved 61% quicker new hire integration.

Accomplishments

  • Led a team of 6 employees in optimizing in-store merchandising, resulting in a 30% uplift in daily sales volume.
  • Resolved product issue through consumer testing.
  • Spearheaded the adoption of a digital scheduling platform, leading to an 8 reduction in scheduling conflicts and improved labor efficiency.
  • Implemented new loss prevention tactics, reducing shrinkage by 13 within three years.
  • Mentored and trained staff on best customer service practices, contributing to a 37% increase in customer satisfaction scores.
  • Successfully managed the store budget, reducing overall operational costs by 60% while increasing store profitability.
  • Devised a weekly reporting structure to improve budget tracking, helping to reduce overspending by 73%.
  • Increased daily operational efficiencies, reducing customer wait times by 40% in peak hours.
  • Guided team through seasonal promotional calendar planning, resulting in a 17% rise in seasonal product sales.
  • Developed personalized coaching plans for employees, improving overall team performance and customer service ratings by 78%.

Affiliations

  • Supply Chain Management Association (SCMA)
  • Certified Store Leadership Council Chicago
  • Project Management Institute (PMI)
  • American Management Association (AMA)
  • Freemason
  • Association of Information Technology Professionals
  • Institute of Professional Managers (IPM)
  • American Medical Informatics Association
  • Professional Retail Store Maintenance Association (PRSM)
  • Institute of Supply Management (ISM)

Certifications

  • Data-Driven Retail Management Certification
  • Retail Analytics Professional (RAP)
  • Associate Professional in Human Resources (aPHR)
  • Certified Retail Store Manager (CRSM)
  • Certified Merchandising and Sales Specialist
  • Six Sigma Green Belt Certification
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • OSHA 10-Hour General Industry Certification
  • Cisco Certified Network Associate (CCNA)

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