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Skills

  • Microsoft Excel expertise
  • Client relationship management
  • High-volume order processing
  • Problem resolution
  • Excellent verbal and written communication skills
  • Basic repair knowledge
  • Analytical skills to track and assess job performance
  • Communications
  • Schedule coordination
  • Accurate financial tracking and order invoicing

Work Experiences

  • Completed 5 jobs ahead of schedule.
  • Created self-service printing options.
  • Created and maintained an inventory system, which improved stock accuracy by 60% and decreased over-ordering costs by $7.
  • Accurately fulfilled high-volume print orders.
  • Achieved a 26% satisfaction rate.
  • Assisted in the introduction of new Asana.
  • Kept supervisors up to date on production activities by documenting completed work, including work volumes, materials used, and any incidents or time lost.
  • Assessed customer needs through streamlined to provide satisfactory experiences.
  • Created and maintained an inventory system.
  • Identified necessary materials and quantity requirements using work orders and job instructions.

Summaries

  • QuickBooks and Microsoft Office suite expert.
  • To provide customer print solutions, a customer-focused Copy and Print Associate with strong consultative selling skills and practical knowledge of copiers and printers is needed.
  • Creative and customer-focused.
  • Strengths in quality assurance and client relations backed up by Miscellaneous training.
  • Adept in multitasking high-volume orders, with proven abilities to consistently stay ahead of schedule on 10 jobs each day while maintaining quality standards.
  • Creative and customer-focused, skilled in providing custom printing solutions that improved client retention by 28% over 2018.
  • Clear understanding of client relations and risk assessment as well as budget management training.
  • 8 years of experience in high-quality service.
  • Customer service-oriented Copy and Print Associate known for handling large accounts, managing monthly printing contracts valued at $18 while ensuring top-notch service.
  • Boosted repeat business through excellent relationship management.

Accomplishments

  • Reduced potential downtime by organizing vendor service calls and preventative maintenance on Salesforce.
  • Initiated an equipment log system, enabling proactive maintenance and decreasing machine downtime by 13 hours per month.
  • Developed customer relationships, leading to an increase in repeat business by 34%.
  • Implemented a print job prioritization system, improving overall team efficiency by 82% during high-demand periods.
  • Monitored supply levels and reordered materials on a just-in-time basis, reducing waste by 42% and costs by metric.
  • Collaborated with team of 16 in the development of process.
  • Resolved product issue through consumer testing.
  • Executed special print orders for Summit Group, cutting production costs by 84% through material optimization.
  • Consistently met or exceeded monthly sales targets by upselling custom printing solutions and binding services.
  • Streamlined the production process for large-volume print orders, resulting in up to 67% faster turnaround times.

Affiliations

  • Global Print Network
  • Print and Graphics Scholarship Foundation
  • Women in Print Alliance
  • Flexographic Technical Association (FTA)
  • Toastmasters
  • National Association of Quick Printers
  • Society of Women Engineers
  • International Publishing Management Association (IPMA)
  • American Medical Informatics Association
  • Printing Innovation Award Recipient 2022

Certifications

  • Workplace Safety for Print and Imaging Professionals - Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • OSHA 10-Hour General Industry Certification - Print Workplaces
  • Certified Sustainable Printing Practitioner (SPP) - system
  • Book Printing and Binding Specialist - Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Xerox Print Production Workshop Completion - 2018
  • HP Indigo Digital Press Operator Certification
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)

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