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Skills

  • Customer service
  • Preventive maintenance
  • Operational improvement
  • Category equipment
  • MS Office
  • Advanced knowledge of program and system
  • Analytical skills to track and assess job performance
  • High-volume order processing
  • First Aid/CPR
  • Production records management

Work Experiences

  • Achieved a 68% improvement in department output.
  • Consistently received praise from clients for accurately fulfilling high-volume print orders of over 6 units daily while maintaining strict quality control.
  • Consistently met bulk printing deadlines.
  • Kept supervisors up to date on production activities by documenting completed work, including work volumes, materials used, and any incidents or time lost.
  • Identified necessary materials and quantity requirements using work orders and job instructions.
  • Contracts worth $15.
  • Assisted in the introduction and integration of new HubSpot into the workflow, achieving a 74% improvement in department output.
  • Achieved results within two years.
  • Completed 12 critical milestones ahead of deadlines.
  • Achieved a 53% conversion rate.

Summaries

  • Conducted proactive supply chain negotiations.
  • Costs were consistently reduced while profits were increased.
  • Copy and Print Associate with 16 years of successful budget management and team leadership experience.
  • Achieved a 27% increase in team output.
  • 8 years of experience in high-quality service.
  • Achieved a 36% conversion increase in revenue.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Creative and customer-focused.
  • Consistently praised for high-quality print jobs.

Accomplishments

  • Researched and recommended cost-effective printing materials, reducing expenses by 66%.
  • Managed over 7 high-volume print jobs per day, ensuring adherence to strict deadlines and quality standards.
  • Trained 3 new hires on proper use of print equipment and provided ongoing coaching to ensure consistent quality.
  • Executed special print orders for Summit Group, cutting production costs by 84% through material optimization.
  • Expanded customer base by offering creative alternative printing options, increasing foot traffic by 75%.
  • Introduced upsell techniques, increasing laminating and binding service sales by 67% within several months.
  • Initiated an equipment log system, enabling proactive maintenance and decreasing machine downtime by 13 hours per month.
  • Maintained a pristine service record, earning 12 consecutive quarters of positive client feedback.
  • Implemented a print job prioritization system, improving overall team efficiency by 82% during high-demand periods.
  • Streamlined the production process for large-volume print orders, resulting in up to 67% faster turnaround times.

Affiliations

  • Association of Information Technology Professionals
  • Print and Graphics Scholarship Foundation
  • International Association of Print House Employees
  • Academy of Professional Print Operators
  • Professional Print & Imaging Network
  • Association for Print Technologies (APTech)
  • Lions Club
  • Society of Human Resource Management
  • Freemason
  • American Marketing Association

Certifications

  • Certified Mail and Package Print Handling Certification
  • Certified Graphics Communications Manager (CGCM)
  • Workplace Safety for Print and Imaging Professionals - Northwind
  • ServSafe
  • Certified Sustainable Printing Practitioner (SPP) - system
  • HP Indigo Digital Press Operator Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Canon USA Print Production Workflow Management Certification
  • GDUSA American Inhouse Design Awards - 2018
  • Technical Large Format Printing Systems Certification

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