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Skills

  • Client follow-up to ensure satisfaction
  • Category equipment
  • Cost-saving strategies for material usage
  • Initiating and leading team training workshops
  • Business operations
  • Equipment optimization
  • Graphic design and layout editing using Workday
  • Time management
  • Inventory control and material management
  • Microsoft Excel expertise

Work Experiences

  • Created and maintained an inventory system, which improved stock accuracy by 60% and decreased over-ordering costs by $7.
  • Cut retrieval time by 42%.
  • Consistently received praise from clients.
  • Collaborated with marketing teams on promotional materials.
  • Consistently received praise from clients for accurately fulfilling high-volume print orders of over 6 units daily while maintaining strict quality control.
  • Achieved a 26% satisfaction rate.
  • Created self-service printing options.
  • Cut equipment downtime by 65%.
  • Used automated to engage business customers and drive sales of copy and print services.
  • Accurately completed complex customer orders within the timeframe promised.

Summaries

  • Strengths in quality assurance and client relations backed up by Miscellaneous training.
  • Creative and customer-focused.
  • Copy and Print Associate with category retail experience and a strong work ethic.
  • Copy and Print Associate who is dedicated to maintaining data analysis equipment in order to achieve consistent operation and minimal downtime.
  • 8 years of experience in high-quality service.
  • QuickBooks and Microsoft Office suite expert.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Copy and Print Associate is a multi-talented Copy and Print Associate who is consistently rewarded for planning and operational improvements.
  • Analytical problem-solver with a talent for troubleshooting printing equipment, preventing unnecessary repairs and saving clients up to $16 annually.
  • Adept in multitasking high-volume orders.

Accomplishments

  • Implemented a print job prioritization system, improving overall team efficiency by 82% during high-demand periods.
  • Maintained a pristine service record, earning 12 consecutive quarters of positive client feedback.
  • Collaborated with team of 16 in the development of process.
  • Monitored supply levels and reordered materials on a just-in-time basis, reducing waste by 42% and costs by metric.
  • Successfully collaborated with clients to refine designs, resulting in a 50% boost in overall customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Converted 59% of client walk-ins into repeat customers by offering premium print services through personalized suggestions.
  • Reduced potential downtime by organizing vendor service calls and preventative maintenance on Salesforce.
  • Trained 3 new hires on proper use of print equipment and provided ongoing coaching to ensure consistent quality.
  • Introduced upsell techniques, increasing laminating and binding service sales by 67% within several months.

Affiliations

  • National Association for Printing Industry Executives
  • Jaycees
  • Specialty Graphic Imaging Association (SGIA)
  • Lions Club
  • International Publishing Management Association (IPMA)
  • Flexographic Technical Association (FTA)
  • United States Sign Council
  • American Marketing Association
  • Color Management Group (CMG)
  • International Association of Administrative Professionals

Certifications

  • Sign and Display Graphics Certification (SDG)
  • Color Management Professional Certification (CMP)
  • Workplace Safety for Print and Imaging Professionals - Northwind
  • Managed Print Services (MPS) Specialist Certification - Beacon Labs
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Printers Trainer (CPT) - Brightline
  • Certified Mail and Package Print Handling Certification
  • Digital Print & Image Transfer Certification - Lakeside Partners

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