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Skills

  • High-Volume Transaction Management
  • Retail floor layout optimization
  • Operational efficiency optimization
  • Data-driven decision making
  • Project organization
  • Budget management and cost reduction
  • Operational improvement
  • Problem resolution
  • Organization
  • Strategic selling

Work Experiences

  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Achieved a 61% reduction in theft incidents.
  • Achieved results over the course of 5 months.
  • Increased sales by 10% by providing purchase advice and promoting additional products.
  • Conducted research to find appropriate answers to customer questions.
  • Analyzed sales behaviors and trends.
  • 57% of participants achieved sales goals.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.

Summaries

  • Accomplished in initiative of time.
  • Retail Team Leader with 13 years of experience supervising employees in program environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Tableau is something I'm familiar with.

Accomplishments

  • Continually monitored sales metrics and adjusted strategies, achieving 18% revenue growth quarter-over-quarter.
  • Directed cross-training programs, which increased operational flexibility and reduced shift coverage issues by 28%.
  • Partnered with the district management team to execute region-wide promotional activities that achieved 58% growth across all assigned stores.
  • Documented and resolved framework which led to process.
  • Reduced labor costs by optimizing shift scheduling according to peak and off-peak traffic data, maintaining service levels while cutting costs by 53%.
  • Initiated and managed staff performance reviews, resulting in individual development plans that boosted team performance by 67%.
  • Improved customer experience by implementing omnichannel strategies, driving a 31% increase in customer satisfaction scores.
  • Established regular team performance metrics meetings, resolving operational issues 50% faster and increasing morale.
  • Executed store opening and closing procedures with 100% audit compliance, contributing to a 48% reduction in procedural errors.
  • Streamlined the stock replenishment process by introducing data-driven decision-making, reducing stock replenishment time by 17 hours.

Affiliations

  • American Management Association (AMA) - Completed a Retail Leadership Development Workshop
  • Society for Human Resource Management (SHRM) - Completed Leadership & Development Certificate Course
  • Retail Industry Leaders Association (RILA) - Lead participant in the Innovation Challenge for 2019
  • Consumer Goods Forum (CGF) - Attended annual forums on new retail technologies and customer trends
  • Merchandise Mart International (MMPI) - Participated in the Visual Merchandising Master Class
  • The Role of Technology in Retail - Certified in digital retail transformation technologies from Northwind
  • Rotary International
  • The Leadership Academy - Participant in the Retail Leadership Excellence Program
  • International Association of Administrative Professionals
  • Retail Council of category - Participated in discussions on retail strategy and growth

Certifications

  • Certified Retail Sales Trainer (CRST)
  • Retail Data Analytics Specialist (RDAS)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP) with a Retail Focus
  • Change Management Certification with a Retail Focus
  • First Aid/CPR Certified
  • Advanced Leadership Certification in Retail from Meridian
  • ServSafe
  • Customer Insights and Business Analytics Certification
  • Salesforce

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