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Skills

  • Process improvement
  • Business impact analysis
  • Collaboration with IT and cybersecurity teams
  • Supervision
  • Budgets
  • Cross-functional team leadership
  • Risk mitigation strategies
  • Risk mitigation
  • Procedure reviewing
  • Disaster recovery budget management

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Created a disaster recovery dashboard that provided real-time metrics, enabling faster decision-making during crisis events.
  • Championed a hybrid cloud disaster recovery solution that achieved 10% quicker system failovers and reduced infrastructure costs by $5.
  • Achieved 13% quicker system failovers.
  • Conducted post-disaster incident reviews and fine-tuned recovery protocols, reducing downtime by 66% for HubSpot systems.
  • Authored and maintained a site-specific recovery playbook, leading to rapid deployment and recovery following 2022 natural disaster in Raleigh.
  • Analyzed gaps in disaster recovery protocols and implemented improvements, achieving a compliance rate of 64% with metric standards.
  • Achieved zero violations.
  • Championed a hybrid cloud disaster recovery solution.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Achieved downtime below the industry benchmark of 17 hours.
  • Certified Disaster Recovery Specialist.
  • Collaborates with highly technical teams and third-party vendors to standardize disaster recovery measures, resulting in industry-leading resilience metrics.
  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • Strengths in cross-functional collaboration and budget management backed up by Insurance training.
  • Adept in creating recovery testing schedules.
  • Achieved up to 47% faster recovery performance.
  • Achieved a recovery success rate of 64% for procedure systems.
  • Adept at managing the disaster recovery budget.
  • Certified Disaster Recovery professional.

Accomplishments

  • Conducted a comprehensive gap analysis to identify vulnerabilities in the disaster recovery plan, leading to a 27% improvement in system resiliency.
  • Orchestrated recovery procedures for critical systems, ensuring zero data loss during a 3 hour server outage.
  • Monitored and reported on disaster recovery system health, generating actionable insights for executive leadership during framework.
  • Designed and tested a real-time data replication solution, increasing data availability and decreasing data loss risk by 11 GB during system failures.
  • Trained and certified teams in disaster recovery practices using Six Sigma, improving preparedness across 17 departments.
  • Resolved product issue through consumer testing.
  • Refined backup and recovery strategies for cloud-hosted applications, reducing downtime by 42% during system outages.
  • Documented and resolved program which led to framework.
  • Successfully recovered QuickBooks following an unplanned system failure, preventing data loss for 4 clients within 14 hours.
  • Cohesively integrated new disaster recovery technologies with existing infrastructure, improving overall recovery times by 27% minutes.

Affiliations

  • International Association of Administrative Professionals
  • Federal Emergency Management Agency (FEMA) Independent Study Membership
  • Risk and Insurance Management Society (RIMS)
  • Association for Computing Machinery
  • Jaycees
  • InfraGard (FBI and Private Sector Partnership for Critical Infrastructure Security)
  • Business Continuity Institute (BCI)
  • International Association of Emergency Managers (IAEM)
  • National Cybersecurity Alliance (NCSA)
  • International Information System Security Certification Consortium (ISC2)

Certifications

  • Certified Public Accountant (CPA)
  • GIAC Certified Incident Handler (GCIH) - 2022
  • Certified in Risk and Information Systems Control (CRISC) – 2023
  • Certified Expert in Business Impact Analysis (BIA) - 2021
  • CompTIA Security+
  • CompTIA Security+ 2016
  • SHRM Certified Professional (SHRM-CP)
  • Certified IT Disaster Recovery Specialist (CITDRS) - 2018
  • Certified Information Security Manager (CISM) – 2024
  • Certified Information Privacy Professional (CIPP) - 2023

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