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Skills

  • Post-mortem analysis for system outages
  • Compliance assessment
  • Business impact analysis
  • Relationship development
  • Disaster recovery simulations execution
  • Business continuity planning (BCP)
  • MS Office
  • Multilingual communication during global crises
  • Disaster Recovery Planning
  • Disaster recovery testing automation

Work Experiences

  • Automated key portions of the disaster recovery process, reducing staff intervention by 54% and speeding up overall recovery times.
  • Had an excellent attendance record and was always on time for work.
  • Championed a hybrid cloud disaster recovery solution that achieved 10% quicker system failovers and reduced infrastructure costs by $5.
  • Analyzed gaps in disaster recovery protocols and implemented improvements, achieving a compliance rate of 64% with metric standards.
  • Designed a remote backup strategy.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Cut response time during system outages by 10%.
  • Achieved 13% quicker system failovers.
  • Looked for industry trends on social media and through online sources.
  • Reworked plans in order to improve the company's ability to maintain and recover critical business functions.

Summaries

  • Achievement-driven Disaster Recovery Specialist with a proven track record in reducing system downtime by 18% through cross-functional team leadership and implementation of advanced recovery methodologies.
  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • Achieved near-instant recovery after incidents.
  • Dedicated to learning, growing, and succeeding in Insurance.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Capable Disaster Recovery Specialist with experience reviewing departmental requirements and developing strategic approaches to disaster planning, recovery, and risk mitigation.
  • Certified in disaster recovery.
  • Achieved industry-leading resilience metrics.
  • Successful experience working with category and process businesses.
  • Collaborates with highly technical teams and third-party vendors to standardize disaster recovery measures, resulting in industry-leading resilience metrics.

Accomplishments

  • Executed a disaster recovery plan that successfully protected Microsoft Excel during a ransomware attack affecting 16 users.
  • Resolved product issue through consumer testing.
  • Trained 17 employees on disaster recovery tools, protocols, and best practices, increasing staff preparedness by 54% across cross-functional teams.
  • Supported the establishment of a distributed backup system across 18 regional offices, ensuring recovery scalability.
  • Reduced potential financial losses by 38% through improved communication strategies during crisis incidents affecting 12 stakeholders.
  • Monitored and reported on disaster recovery system health, generating actionable insights for executive leadership during framework.
  • Optimized high-availability systems for vital systems, ensuring 71% system uptime during disaster recovery processes.
  • Updated disaster recovery documentation and procedures, contributing to audit readiness and achieving compliance with procedure.
  • Led cross-functional teams of up to 7 members during simulated disaster recovery drills, improving team readiness by 44%.
  • Enforced change management protocols during disaster recovery situations, preventing over 16 potential system conflicts.

Affiliations

  • International Association of Administrative Professionals
  • Toastmasters
  • International Council of Nurses
  • Association of Contingency Planners (ACP)
  • Cloud Security Alliance (CSA)
  • American Medical Informatics Association
  • Jaycees
  • ISACA Certified Information Security Manager (CISM)
  • Freemason
  • Association for Computing Machinery

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Salesforce
  • Project Management Professional (PMP) – 2017
  • ITIL Foundation Certification (Information Technology Infrastructure Library) - 2020
  • First Responder Awareness Level (FRA) Training - 2021
  • Certified Expert in Business Impact Analysis (BIA) - 2021
  • CompTIA A+ Technician
  • Certified Information Security Manager (CISM) – 2024

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