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Skills

  • Customer service
  • Time management and prioritization
  • Microsoft applications proficiency
  • Client relationship building
  • Relationship development
  • Customer retention strategies
  • Customer satisfaction improvement
  • Process improvement
  • Staff scheduling
  • Sales forecasting

Work Experiences

  • Achieved results within several months.
  • Achieved and exceeded sales targets by 42%.
  • Helped customers by answering their questions and completing their requests.
  • Achieved results over 6 months.
  • Achieved results during the first several months.
  • Assessed underperforming product lines, partnering with marketing on promotions that lifted sales volume by 18%.
  • Was in charge of recruiting, hiring, and training a team of 15 salespeople.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Accomplished this within 18 months.
  • Achieved a 64% decrease in product outages.

Summaries

  • Extensive inventory management and shipment processing experience.
  • Achieved a 45% promotion rate.
  • Achieved recognition as Innovation Award, leading the team to exceed sales goals by 52% and ensuring a high level of performance within the retail floor.
  • As a detail-oriented Sales Floor Lead, I have successfully led teams of up to 15 individuals, ensuring consistent performance and achievement of sales goals.
  • Customer relationships were warm and professional.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved sales boosts of $16.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved results within the first two years of implementation.

Accomplishments

  • Reduced operational costs by 75% through identifying inefficiencies in back-of-house procedures and addressing nonessential expenditures.
  • Spearheaded sales initiative for Workday, resulting in a 47% increase in conversion rates during the first one year of implementation.
  • Trained and onboarded new hires, reducing orientation time by 65% and ensuring seamless integration into the sales team.
  • Managed in-store promotional campaigns, achieving a 18% increase in foot traffic and conversion rates.
  • Collaborated with management to implement suggestion-based sales incentives, increasing upsell success by 24% across all associates.
  • Created and deployed daily action plans for sales associates, contributing to a 28% overall increase in daily revenue.
  • Recognized for increasing customer satisfaction rates to 36% by addressing feedback swiftly and ensuring staff adhered to customer-first policies.
  • Reduced associate turnover by implementing improved training and mentoring programs, cutting attrition by 56% over 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed floor operations for 18 sales associates, maintaining a consistent 75% or higher on-time project completion rate.

Affiliations

  • International Association of Administrative Professionals
  • Freemason
  • Merchandising Leaders of Phoenix
  • Retail Store Operations Leadership Network
  • Society of Women Engineers
  • Retail Management Institute process
  • National Leadership Forum on Retail Growth 2022
  • Sales Leadership Development Program Chicago
  • Retail Leadership Excellence Program Harbor & Co.
  • Project Management Institute

Certifications

  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Merchandise Planner (CMP)
  • Certified Customer Service Leader (CCSL)
  • Project Management Professional (PMP)
  • Google Analytics for Retail Certification
  • CompTIA A+ Technician
  • Certified Omnichannel Sales Professional (COSP)
  • Loss Prevention Qualified (LPQ) Certification
  • Certified Inventory Optimization Professional (CIOP)

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