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Skills

  • Staff training and development
  • Healthcare staff mentoring
  • Health Information Systems Implementation
  • Emergency Department Admission Process Improvement
  • Budget Management for Department Efficiency
  • Customer feedback evaluation and response
  • Patient Data Security
  • Project organization
  • Data integrity and accuracy
  • Relationship development

Work Experiences

  • Automated insurance verification process.
  • Accelerated insurance verification times.
  • Based on feedback from external audits.
  • Analyzed admission statistics and patient flow data to streamline processes according to peak admission times, resulting in a 60% increase in productivity.
  • Developed KPIs for admissions staff.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Championed remote patient check-in technology.
  • Automated insurance verification process, decreasing manual errors by 58% and increasing verified claim submissions by $14 monthly.
  • Decreased patient discharge time by 54% through collaboration with discharge planning teams and patient care units for better communication.
  • Decreased paperwork processing time from 15 days to 7 hours.

Summaries

  • Adept at streamlining insurance verification, reducing manual errors by 23%, and increasing monthly verified claims by $11.
  • Achieved cost reductions of $8.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Achieved a 46% improvement in patient safety outcomes.
  • Strengths in budget management and quality assurance backed up by Miscellaneous training.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Achieved a $14 reduction in overhead costs annually.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to maintaining high data integrity standards, resulting in $12 in increased revenue collection due to 100% accurate admissions.
  • Proven experience in system and process environments, as well as knowledge of provider requirements.

Accomplishments

  • Introduced weekend coverage shifts, reducing patient wait times during off-peak hours by 84%.
  • Supervised a team of 8 admitting clerks to manage patient flow, achieving a 21% reduction in wait times during peak periods.
  • Successfully led initiatives that increased patient satisfaction scores by 47%, focusing on intake speed and communication.
  • Led the initiative to reduce reliance on temp staff, saving $13 across 6 months in employment costs.
  • Created multilayered reporting structures for admissions data, leading to improved department-wide transparency and compliance.
  • Reduced admission-related operational costs by $5, through process streamlining and staff resourcing.
  • Led project to reengineer admission workflows, cutting average processing time by 11 minutes per patient.
  • Played a key role in optimizing admissions-related software, improving speed of patient registration by 76%.
  • Trained staff in conflict resolution methodologies, resulting in a 53% reduction in patient complaints related to admission workflow.
  • Modified patient intake workflows, leading to a 54% improvement in document processing time.

Affiliations

  • National Association of Healthcare Access Management (NAHAM)
  • American Hospital Association (AHA)
  • Association of Clinical Documentation Improvement Specialists (ACDIS)
  • Lean Healthcare Association
  • Healthcare Financial Management Association (HFMA)
  • American Health Information Management Association (AHIMA)
  • Registered Health Information Technician (RHIT) Credential
  • Society for Healthcare Strategy and Market Development (SHSMD)
  • American Medical Informatics Association
  • American Marketing Association

Certifications

  • CompTIA Network+
  • Project Management in Healthcare Certification
  • Certified Public Accountant (CPA)
  • ServSafe
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certified in Healthcare Compliance (CHC)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Healthcare Financial Professional (CHFP)
  • Certified Health Information Manager (CHIM)

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