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Skills

  • Extremely organized
  • Invoice and payment processing
  • Business operations
  • Interpersonal and written communication
  • Supervision
  • Staff development
  • Document scanning
  • Project organization
  • Inspection reviews
  • Financial Management

Work Experiences

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Invented
  • Used Adobe Creative Suite to analyze finances and create detailed forecasting reports.
  • Set up a QuickBooks accounting system to keep track of my finances.
  • Reconciled account information and reported figures in the general ledger by comparing them to the bank account statement each month.
  • Raised the stakes.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Recommendation
  • Matched purchase orders to invoices and kept track of all pertinent information.

Summaries

  • Innovative
  • Inventory control and tracking experience, as well as vendor negotiations.
  • Professional with over 13 years of experience in project management and process improvement initiatives across the enterprise.
  • Highly effective in team leadership, evaluating personnel performance, and putting in place top-notch strategies.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Strong Quickbooks and Jira skills, as well as a meticulous and accurate nature.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.

Accomplishments

  • Successfully implemented a customer relationship management approach that improved client satisfaction metrics by 60% while reducing average collection periods.
  • Reduced overdue accounts by $4 within the 2019 fiscal year through improved client communication and follow-up procedures.
  • Managed end-to-end collections process for 18 global accounts, improving cash flow by recovering over $5 in overdue balances within the past year.
  • Developed and implemented detailed cash flow forecasts that improved the accuracy of financial reporting by factoring in over $3 in accounts receivable.
  • Collaborated with sales and operations teams to ensure accurate billing, which led to a 78% drop in disputes related to invoicing errors.
  • Resolved 18 highly complex client disputes, reducing overall outstanding balances by $16 within one year.
  • Managed relationships with 5 clients across the Southwest, achieving 33% collection of all outstanding balances within 6 months.
  • Proactively followed up with clients on overdue invoices, improving collection efficiency by 42% and maintaining a low aged receivables percentage across the Southeast.
  • Increased sales 13% over three years.
  • Reduced billing error rates by 78% through meticulous review and cross-checking of documentation prior to billing submissions.

Affiliations

  • Certified, Credit Risk Management Association (CRMA)
  • Attendee, National Institute of Credit (NIC) Events
  • Membership, Association of Finance Professionals (AFP)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Member, Global Association of Risk Professionals (GARP)
  • Association for Computing Machinery
  • International Council of Nurses
  • Affiliate, Association of Credit and Collection Professionals (ACA)

Certifications

  • Accounting and Finance for Business Leaders Certification
  • Accounts Receivable Risk Management Certification
  • Six Sigma Yellow Belt certification
  • Certified Management Accountant (CMA)
  • SOX Compliance Training standard 2020
  • Apple Certified Associate (ACA)
  • Oracle Accounts Receivable Cloud Version Certified Implementation Specialist
  • Cisco Certified Network Associate (CCNA)
  • International Financial Reporting Standards (IFRS) Certification
  • NetSuite Financial User Certification

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