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Skills

  • Inventory management
  • MS Office
  • Problem resolution
  • Hygiene practices certification (Outstanding Service Award, 2017)
  • Event catering logistics
  • Bilingual communication (Mandarin)
  • Preparation techniques
  • Employee training and development
  • Team building
  • Dishwashing oversight

Work Experiences

  • Collaborated with standard customers to determine their needs and deliver framework service.
  • Assisted head chefs with catering events.
  • Oversaw the delivery of category project by method team, which resulted in framework.
  • Achieved reduction over a two years span.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted regular deep cleaning of kitchen and storage areas, preparing the facility to consistently pass health and safety checks.
  • Assisted in managing stock of specialty ingredients.
  • Achieved a 44% improvement in delivery accuracy.
  • Collaborated with front-of-house to ensure consistent communication during peak hours, minimizing customer wait times and enhancing service flow.
  • Collaborated with chefs in menu testing, providing feedback on ingredient feasibility and preparation time for new items.

Summaries

  • A focused Back of House Specialist with a keen eye for detail, reducing stock shortages by 43% through effective inventory tracking and replenishment strategies.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer service-oriented team player who excels at building relationships and fostering patron loyalty.
  • Advanced trained and certified food preparation worker with Six Sigma bringing 3 years of experience and in-depth knowledge of program industry environments.
  • Worker with 14 years of progressive food preparation experience, including promotions from Back of House Specialist to Back of House Specialist.
  • By following strict guidelines in the creation of creative plating presentations, we were able to effectively demonstrate diversity.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Superior at organizing ingredients, collecting waste, and working with minimal supervision to achieve optimal results.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.

Accomplishments

  • Monitored staff adherence to portion control guidelines, reducing over-portioning by 20% and effectively managing food costs.
  • Reduced supply expenses by coordinating with team to better track usage, resulting in a waste reduction of 71%.
  • Maintained a thorough and updated record of kitchen equipment maintenance, ensuring zero unplanned downtimes over 9 months.
  • Documented and resolved procedure which led to method.
  • Implemented a streamlined stock rotation system, reducing food waste by 46% and saving 3 annually in food costs.
  • Collaborated with team of 4 in the development of procedure.
  • Successfully cross-trained 5 staff across different preparation stations during high-volume periods, ensuring smooth operations.
  • Utilized Workday system to track consumables, improving overall inventory accuracy by 82% and avoiding unnecessary purchases.
  • Spearheaded the integration of new food prep tools/techniques to optimize ingredient portioning accuracy, reducing food costs by 44%.
  • Identified and resolved recurring supply chain bottlenecks, reducing delays in ingredient availability by the past year%.

Affiliations

  • American Medical Informatics Association
  • Society of Human Resource Management
  • Jaycees
  • CPIM – Certified in Planning and Inventory Management with APICS
  • Inventory Management Association
  • Alliance for Food and Farming
  • Rotary International
  • International Association of Administrative Professionals
  • Lions Club
  • Certified Food Protection Manager, 2015

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Food Temperature Safety Specialist Certification by Raleigh
  • Certified Environmental Health and Safety Technician (CEHST)
  • ServSafe
  • ServSafe Food Handler Certification by Meridian
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Supply Chain Professional (CSCP) by APICS
  • CompTIA A+ Technician
  • Certified Food Safety Professional (CFSP)

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