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Skills

  • Filing and data archiving
  • Report analysis
  • Business correspondence
  • Transcription and dictation
  • Spreadsheet management
  • Travel planning
  • Administrative support
  • Human resource laws
  • Team collaboration
  • Inventory control

Work Experiences

  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Wrote extremely precise internal and external letters and memos.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Used workflow optimization and vendor management to quickly resolve program issues, effectively reducing customer complaints by 9%.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Oversaw 13 calendars in order to coordinate meetings, appointments, and events strategically.

Summaries

  • Expert at locating and resolving inconsistencies.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Customer service and conflict resolution skills are excellent.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • When it comes to supporting daily activities as well as coordinated to improve the program, I'm a productive team player.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 7-person team.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.

Accomplishments

  • Analyzed and validated data entries for financial reporting, increasing accuracy by 32%.
  • Assisted in the preparation of quarterly reports by gathering and organizing data, contributing to a 24% improvement in report accuracy.
  • Collaborated with team of 3 in the development of category.
  • Reduced data entry errors by 28% by implementing new review protocols and automated checks using Asana.
  • Created and updated a scheduling template, reducing scheduling errors by 79% across multiple departments.
  • Assisted in organizing company-wide events, resulting in a 39% increase in attendance and improved stakeholder engagement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided ongoing status updates to department leads, expediting project completion by 7 weeks.
  • Handled the scheduling of training sessions for 12 employees, reducing time conflicts and staff downtime by 81%.
  • Coordinated with external vendors to successfully renegotiate contracts, saving the company 5% in annual costs.

Affiliations

  • National Business Education Association (NBEA)
  • Society of Workforce Management Interns (SWMI)
  • Data Entry Professionals Forum
  • Global Office Managers Forum and Learning Group
  • Society of Women Engineers
  • Business Interns of America National Chapter
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Junior Executive Administrative Support Group
  • National Association of Administrative Professionals (NAAP)

Certifications

  • Apple Certified Associate (ACA)
  • QuickBooks Certified User (QBCU) - Cedar Works, Power BI, 2024
  • Project Management Professional (PMP)
  • Certified in Organizational Development (COD) - Ironclad Systems, 2023
  • Google Project Management: Professional Certificate - 2024
  • Certified Business Analysis Professional (CBAP)
  • Time Management Certificate - Power BI, 2024
  • Office Administration & Management Certificate - Microsoft Excel, 2021
  • Data Analysis and Visualization with Excel Certification - Power BI, 2022
  • Essentials of Human Resources Compliance Certificate - standard, 2016

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