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Skills

  • Multi-Task Management
  • Computer application knowledge
  • Money handling
  • Employee training
  • Receiving supplies
  • Budgeting and cost control
  • Service-oriented
  • Table clearing
  • Produce knowledge
  • Inventory monitoring

Work Experiences

  • Bussed, cleaned, and set 11 tables to ensure quick turnover and increase the number of covers every 18 months.
  • Was in charge of product packaging and labeling.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Created and maintained a pleasant working environment.
  • Cleaned and stocked the grocery shelves, bulk bins, freezer, and dairy cases.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Created sales and profit margin plans, kept margins in check, and set turnover goals.
  • Trimmed, rotated, culled, crisped, and watered it to keep produce fresh and appealing.
  • Kept the store floor clear of shopping carts and hand baskets.
  • Responded to guest concerns and resolved all issues to the satisfaction of the guests.

Summaries

  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Cafeteria Worker with a strong work ethic, interpersonal skills, and experience in customer service.
  • 13 years of experience in the field, with a strong desire to see the company succeed.
  • Grocery Store Manager with a track record of boosting store profits while maintaining high employee morale.
  • Skilled in large-batch dish preparation, plating, and beverage service at the table.
  • Excellent communication and detail-oriented skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Hardworking and conscientious, with a friendly demeanor.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Cafeteria Worker is a focused Cafeteria Worker who excels at multitasking and providing prompt and courteous service to all customers.

Accomplishments

  • Oversaw store renovation and expansion project, which increased revenue by 18%.
  • Sustained a high performing team and minimized employee turnover.
  • Supervised a team of 7 kitchen staff during lunch shifts, increasing meal output efficiency by 85%.
  • Recognized for outstanding customer service, achieving a 71% increase in customer satisfaction from 6 months.
  • Leveraged commercial kitchen equipment knowledge to streamline food production, boosting efficiency by 52%.
  • Assisted with daily meal preparation and distribution, serving an average of 6 students per day while adhering to food safety guidelines.
  • Supported operations by processing and packaging to-go orders, increasing the kitchen’s daily output by 21% compared to prior months.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Earned “Employee of the Year” in 2023.
  • Resolved food-related customer concerns, ensuring a satisfactory outcome and maintaining steady customer loyalty in a high-volume environment.

Affiliations

  • Culinary Programs at system
  • First Aid, CPR, and Food Handlers Training Certifications
  • State Nutrition Standards Compliance Committees
  • Alliance for Healthier Generation
  • Employee Food Safety and Sanitation Councils
  • Local Culinary Apprenticeship Programs
  • National Restaurant Association Educational Foundation (NRAEF)
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Food Recovery Network Participant

Certifications

  • Certified Foodborne Illness Risk Prevention Specialist
  • First Aid and CPR Certification Lakeside Partners
  • HACCP Fundamentals Certification
  • Team Building for Food Service Workers Certification
  • Food Allergy and Intolerance Training metric
  • Cross-Contamination Prevention Training
  • OSHA 10-Hour General Industry (Health and Safety)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Food Allergen Management Certification - Ironclad Systems

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