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Skills

  • Effective team leader
  • Safety understanding
  • Family therapy
  • Team Leadership
  • Administrative support
  • Relationship building
  • Strong PR background
  • Trauma-informed care
  • Substance abuse expertise
  • Member databases

Work Experiences

  • Saved money by developing functional solutions to category problems.
  • Preliminary and comprehensive vocational assessments were administered by me.
  • Was in charge of training all new employees.
  • Worked with others to brainstorm new program possibilities.
  • Oversaw the logistics of volunteer scheduling, supply, and transportation.
  • Was in charge of all tasks delegated to me, including quality assurance and client relations.
  • Organized and assisted with medication administration according to a predetermined schedule.
  • Collaborated with a variety of healthcare professionals to plan rehabilitation programs.
  • Provided emotional support while working with residents to develop long-term plans and goals.
  • Communicated with people of various ethnic and cultural backgrounds on a daily basis.

Summaries

  • Versatile Social Services Director who works well with staff, supervisors, and program directors.
  • Looking to combine a solid education with the experience of working for a non-profit that is dedicated to helping others.
  • Professional with a passion for finding and training successful volunteers.
  • Experienced in acting as a client advocate and managing referrals for program support.
  • Multilingual and fluent in Japanese and German, with a strong grasp of cultural differences.
  • Developed, implemented, and managed youth education and support programs.
  • Motivated Direct Care Counselor exhibiting strength in critical thinking and problem solving.
  • Strategic thinker with expertise in team leadership.
  • Direct Care Counselor is a highly motivated and skilled Direct Care Counselor who can gracefully handle difficult client issues.
  • Volunteer Coordinator with a positive attitude who excels at establishing structure, defining roles, and filling positions.

Accomplishments

  • Streamlined
  • Increased
  • Conducted crisis interventions and provided immediate support using ServiceNow, leading to a 85% de-escalation success rate.
  • Represented
  • Completed ITIL recertification, enhancing overall competency in client care and improving treatment outcomes for a diverse population.
  • Developed and maintained strong therapeutic alliances with clients, contributing to the retention and success of 6 clients.
  • Supervised 17 case managers at a facility serving more than 10 homeless and low-income individuals.
  • Developed tailored emotional support programs for clients, leading to a 67% reduction in anxiety and depression symptoms.
  • Received “Director’s Award for Outstanding Performance” in system for revisions to state grant guidelines.
  • Prepared

Affiliations

  • Trainer, Mental Health First Aid (MHFA) Training Institute
  • Member, National Alliance on Mental Illness (NAMI)
  • Member, American Association of Psychiatric Rehabilitation Services (AAPRS)
  • Member, Association for Behavioral and Cognitive Therapies (ABCT)
  • Certified Specialist, Applied Suicide Intervention Skills Training (ASIST)
  • Member, American Counseling Association (ACA)
  • Member, American Association of Suicidology (AAS)
  • Member, International Society of Psychosocial and Behavioral Rehabilitation (ISPR)
  • Member, International Association of Social Work with Groups (IASWG)
  • Certified Member, National Council for Behavioral Health

Certifications

  • ServSafe
  • Association for Project Management (APM)
  • Licensed Clinical Social Worker
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Direct Care Worker (DCW) Training by Washington
  • Salesforce
  • Certified Therapeutic Recreation Specialist (CTRS)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)

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