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Skills

  • Test Director 8.0
  • Operational analysis
  • Client onboarding strategy
  • API integrations
  • Code reviews
  • Continuous process improvement
  • Process improvement
  • Organization
  • Algorithm implementation
  • Program testing software

Work Experiences

  • Collaborated with external partners.
  • Advised C-suite executives on the transition to procedure services, reducing infrastructure costs by $12 annually.
  • Worked with network engineering staff to assess hardware and software requirements for the development of a new system.
  • Collaborated closely with members of the software development and testing teams to design and develop robust solutions that met the client's functional, scalability, and performance requirements.
  • Conducted continuous integration.
  • Collaborated with vendors and key stakeholders to negotiate better deals, reducing total project costs by 85% while maintaining quality.
  • Worked with a cross-functional team of business analysts, developers, and technical support professionals to compile a comprehensive list of new application requirement specifications.
  • Led the Microsoft Excel development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
  • Stored, retrieved, and manipulated data in order to perform a detailed analysis of the performance of category databases over a one year period.
  • Conducted system-wide performance audits.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved additional revenue for 2017.
  • Senior Solution Specialist with 16 years of successful process improvement and project management experience.
  • Achieved 20% on-time delivery.
  • Achieved results during 2018.
  • Achieved ROI uplifts of 65% within 2022.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Aligned solutions with precise business requirements.
  • Achieved efficiency gains through strategic cloud migrations.
  • Cut manual processes by 68%.

Accomplishments

  • Contributed to closing $15 in high-value sales by providing crucial technical insights during sales negotiations with program.
  • Generated over $15 in upsell opportunities by developing in-depth product understanding and showing customers additional business value.
  • Led pilot project to introduce QuickBooks which resulted in a 68% reduction in helpdesk support tickets and system errors.
  • Nominated for Top Performer after leading the organization’s transition to a cloud-based architecture, boosting system scalability by 76%.
  • Reduced IT project backlog by 17% through the deployment of a new project workflow management system for finance.
  • Implemented disaster recovery plan for engineering, reducing potential data loss time by 14 minutes/hours during critical outages.
  • Documented and resolved method which led to framework.
  • Successfully led integration of legacy systems with new HubSpot, enhancing overall system efficiency and reducing manual errors by 77%.
  • Optimized deployment process of IT solutions, trimming average implementation time from 15 weeks to 12 days.
  • Orchestrated the delivery of method that increased system reliability and reduced downtime by 54%.

Affiliations

  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Certified Solution Consultant (CSC) - ServiceNow
  • Toastmasters
  • Association for Computing Machinery
  • Cloud Credential Council (CCC)
  • Certified IT Infrastructure Library (ITIL) Practitioner
  • Microsoft Certified Solutions Expert (MCSE)
  • Certified Agile Project Management Practitioner (AgilePM) – CPA

Certifications

  • ITIL 4 Managing Professional (MP)
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified: Azure Solutions Architect Expert
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Designing and Implementing Microsoft DevOps Solutions (AZ-400)
  • Certified in Risk and Information Systems Control (CRISC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Specialist in Disaster Recovery Planning Meridian Year Completed

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