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Skills

  • Regulatory compliance
  • Student counseling
  • Special needs teaching
  • Curriculum development for outdoor skills
  • Reporting and documentation
  • Collaborative team teaching
  • Team building
  • First Aid/CPR
  • Corporate event facilitation
  • Metric equipment

Work Experiences

  • Built rapport with participants by fostering a positive and supportive learning environment, leading to a 36% increase in participant morale.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Kept track of student progress by administering tests and adjusting learning plans to maximize progress.
  • Applied techniques during the metric.
  • Achieved reduction over the course of 2020.
  • Looked for industry trends on social media and through online sources.
  • Attracted 5% more young adventurers.
  • Was in charge of day-to-day operations, which included managing curriculum implementation and ensuring that industry best practices were being followed.
  • Collaborated with local schools and educational programs to run 7 team-building events, positively impacting over 11 students per year.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Collaborated with marketing and operations teams.
  • Within Miscellaneous, senior High Ropes Instructor and outstanding performer in project management and client relations.
  • Boosted overall staff competency and preparedness.
  • Clear understanding of workflow optimization and data analysis as well as risk assessment training.
  • Achieved a 59% satisfaction rate.
  • Achieved a 24% faster response rate.
  • Adept at troubleshooting and resolving safety concerns in real-time, maintaining 100% compliance with all safety standards and reducing delays.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 61% retention rate for returning clients.
  • Adept in facilitating transformative leadership experiences.

Accomplishments

  • Improved participant tracking and reporting mechanisms, which led to a 39% increase in efficiency of scheduling and session organization.
  • Performed preventative maintenance on Power BI ensuring safe and seamless operation of high ropes technical systems.
  • Directed small groups through high ropes courses, achieving a 39% increase in participant confidence and positive feedback scores.
  • Increased overall visitor retention rates by 56% through the introduction of customized high ropes challenges tailored to different skill levels.
  • Led staff in developing and executing evacuation and rescue drills, decreasing emergency response times by 79% seconds.
  • Conducted faculty-wide audits in preparation for annual evaluations, resulting in 15 issues being resolved ahead of critical compliance deadlines.
  • Successfully handled emergency situations, ensuring participant safety by applying basic rescue techniques and timely interventions.
  • Designed an advanced-level training program focusing on belay proficiency and rescue techniques, directly improving staff certification pass rates by 65%.
  • Implemented standardized equipment checklists, helping reduce equipment failure instances by 26% during sessions.
  • Designed and implemented a belay certification program, increasing staff competency and reducing near-accident incidents by 20%.

Affiliations

  • International Wilderness and Adventure Therapy Alliance
  • American Mountain Guides Association (AMGA)
  • American Society of Safety Professionals
  • Ropes Course Facilitator Training in Chicago
  • Society of Women Engineers
  • National Association of Social Workers
  • Adaptive Adventure Sports Coalition (ASC) Membership
  • Challenge Course Review Board Member at Cedar Works
  • International Association of Administrative Professionals
  • Adventure Education Program through procedure

Certifications

  • Certified Challenge Course Instructor (ACCT)
  • Functional Strength Training for Instructors Certification
  • Wilderness First Responder (WFR)
  • Swiftwater Rescue Certification (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • CPR and First Aid Certification - American Red Cross
  • Camp Program Management Certification (ACA)
  • Certified Public Accountant (CPA)
  • Certified Wilderness Guide (The Wilderness Society)

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