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Skills

  • Hospitality best practices
  • Financial Management
  • Cost accounting
  • Invoice and payment processing
  • Client relationship management
  • Proficient in Sage
  • Peachtree proficiency
  • Guest check-in
  • Audit coordination
  • ERP software

Work Experiences

  • Entered financial data into the company accounting database for verification and reconciliation, ensuring that all accounts were accurate and up to date.
  • Achieved Innovation Award for excellence in customer service.
  • Was in charge of managing and responding to all customer and vendor correspondence and inquiries.
  • By using the category program to create daily spreadsheets, I was able to streamline financial reporting.
  • Entered financial data and payments to ensure that employees and vendors were paid accurately and on time.
  • Increased client loyalty and satisfaction with prompt, thorough, and timely resolutions.
  • Double-checked ledger postings for accuracy and account balances.
  • Aided the day staff by performing daily computer backups, virus scans, and software updates.
  • Discovered issues with system hardware, network infrastructure, and connectivity that prevented user-initiated tasks from being completed.
  • Kept track of the company's finances by creating quarterly and annual balance sheets.

Summaries

  • QuickBooks, Oracle, and custom accounting software are among the software applications with which he is familiar.
  • Exceptional at completing tasks under tight deadlines while prioritizing urgent needs.
  • Financial planning and management expert with a track record of dependability and expertise in data analysis.
  • Goal-oriented Bookkeeper with incredible method abilities and a keen eye for detail.
  • Professional at resolving account and data inconsistencies and using Asana.
  • Worker who is meticulous and enterprising and is committed to excellence.
  • In order to take on Service Desk Clerk with Lakeside Partners, I'm hoping to use my experience in financial data entry and record keeping.
  • Expert in the use of Salesforce and ledger verification, as well as excellent customer service skills.
  • Expert at stakeholder engagement.
  • Successful at keeping accounts up to date and accurate in order to maintain compliant financial records.

Accomplishments

  • Played a key role in recovering critical data lost during a system crash, restoring 35% of data without any business impact within the stipulated time.
  • Worked with process to streamline issue escalation workflows, reducing the need for second-line support in Portland by 65% over three years.
  • Resolved 67% of technical inquiries within SLA parameters, leading to a 41% boost in customer satisfaction within 4 months.
  • Demonstrated high proficiency in resolving hardware issues, leading to equipment savings worth framework within 2023.
  • Quickly resolved a high-priority hardware failure affecting 11 employees, minimizing operational downtime to 8 hours.
  • Successfully coordinated the migration of 18 accounts during infrastructure upgrade, resulting in a smooth transition with zero critical issues reported.
  • Collaborated with logistics to configure and deploy new systems to 4 users, ensuring minimal disruptions to daily operations.
  • Documented and resolved framework which led to process.
  • Maintained a 61% year-over-year reduction in customer wait times by improving first-contact resolution with newly implemented troubleshooting checklists.
  • Organized a new inventory tracking system for 16 of assets, led to improved accuracy for audits and reduced loss/misplacement by 79%.

Affiliations

  • National Association of Social Workers
  • International Council of Nurses
  • Project Management Institute
  • Association of Support Professionals (ASP)
  • Computing Technology Industry Association (CompTIA) Network
  • Technology & Engineering Management Society (TEMS)
  • Technology Support Association of America (TSAA)
  • Society of Human Resource Management
  • Freemason
  • Technical Support Alliance Network (TSAN)

Certifications

  • HDI Desktop Support Technician Certification
  • Certified Ethical Hacker (CEH)
  • Apple Certified Support Professional (ACSP)
  • Project Management Professional (PMP)
  • ITIL Foundation Certification in IT Service Management
  • Microsoft Certified: Azure Fundamentals
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • CompTIA Network+ Certification
  • HDI Support Center Team Lead Certification

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