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Skills

  • Cross-departmental communication
  • Innovative problem solving in quality
  • Sampling protocols
  • Materials inspections
  • Design control collaboration
  • Customer service
  • Supplier relationship management
  • Early defect detection
  • Internal and external quality audits
  • Relationship development

Work Experiences

  • Championed the implementation of a new reporting system.
  • Collaborated with quality engineering teams.
  • Identified the root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout the product development process.
  • Conducted supplier assessments.
  • Investigated test results that appeared to be suspect.
  • Achieved zero findings during a 2017 audit.
  • Aligned procedures with new ISO OSHA standards.
  • Built strong relationships with external suppliers.
  • Completed data capture forms, equipment logbooks, and inventory forms as part of the testing procedures documentation.
  • Collaborated with the R&D department to establish key design controls, ensuring product safety, functionality, and regulatory compliance were met before market launch.

Summaries

  • Achieved a 83%-reduction in material rejections.
  • Quality Liaison with 11 years of successful data analysis and strategic planning experience.
  • Achieved a 82%-increase in compliance audit success.
  • Boosted accountability across teams.
  • Adept at building strong relationships with suppliers.
  • Strong experience collecting and analyzing quality metrics as well as making recommendations for process and quality improvement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Costs were consistently reduced while profits were increased.
  • Disciplined professional who approaches workflow optimization in a systematic manner.
  • Achieved a 33% reduction in supplier defects.

Accomplishments

  • Implemented a continuous improvement framework based on Six Sigma principles, leading to a 37% reduction in process variation.
  • Streamlined the documentation process for corrective actions, improving traceability and reducing investigation time by 24%.
  • Automated manual quality checkpoints using ServiceNow, reducing human errors by 47% and boosting inspection speed by 13 hours per shift.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a revised defect logging system, shortening defect reporting timelines by 19% and increasing production efficiency.
  • Reduced cycle time by 17% for the Power BI line by identifying key bottlenecks and implementing optimized workflows.
  • Led quality awareness training for 17 employees across finance, fostering a culture of quality-first mindset that enhanced compliance.
  • Introduced and successfully executed a new audit readiness program, ensuring compliance and yielding zero non-conformances in the 2022 audit.
  • Documented and resolved method which led to procedure.
  • Increased compliance training participation by 63%, ensuring quality standards adherence across departments.

Affiliations

  • Global Association for Quality Management (GAQM)
  • Supplier Quality Professionals Network Member
  • Kaizen Leadership Certification, 2024
  • Total Quality Management (TQM) Focus Group, Seattle
  • Jaycees
  • American Marketing Association
  • Society of Human Resource Management
  • Business Process Management Research Affiliates
  • Community of Practice for Lean Process Improvement, Seattle
  • Organizing Member of Workplace Quality & Efficiency Symposium, 2020

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Total Quality Management (TQM) Certification from Summit Group
  • Internal Quality Auditor Training (ISO 9001:2015)
  • ISO 14001 Environmental Management Systems Training
  • Salesforce
  • CompTIA Security+
  • APQP (Advanced Product Quality Planning) Training Certification
  • ServSafe

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