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Skills

  • Metric analysis
  • Technical report writing
  • Defect reduction strategies
  • Technical troubleshooting
  • Materials inspections
  • Customer service
  • Organization
  • Non-conformance reporting
  • Compliance to regulatory standards
  • Relationship development

Work Experiences

  • Collaborated with production teams.
  • Aligned procedures with new ISO OSHA standards.
  • Conducted data-driven quality assessments.
  • Inspected ServiceNow and compared it to industry standards to meet regulatory requirements.
  • Analyzed key metrics around quality-related costs.
  • Achieved a 69% reduction in waste.
  • Achieved zero critical non-conformities.
  • Investigated test results that appeared to be suspect.
  • Conducted a visual inspection of products to determine if they met quality standards.
  • Collaborated with engineering and operation teams.

Summaries

  • Adept at building strong relationships with suppliers and external stakeholders, reducing defect rates by 16% and boosting supplier performance through KPIs.
  • Proven experience working directly in QA and QC functions in the system industry, with a strong understanding of general practices.
  • Methodical Quality Control Analyst with experience creating protocols to improve manufacturing quality.
  • Championed the rollout of a supplier scorecard system.
  • Achieved Outstanding Service Award.
  • Quality Control Analyst with experience in both qualitative and quantitative analysis techniques.
  • Achieved a 83% reduction in cycle time.
  • Achieved a 57% decrease in recurring product issues.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved Excellence Award by spearheading initiatives to address customer complaints, leading to improved satisfaction scores and reduced defect rates by 50%.

Accomplishments

  • Developed a quality metrics dashboard using HubSpot, enabling real-time monitoring and a 25% reduction in discrepancy reports over three years.
  • Reduced customer-reported defects by 50%, improving client satisfaction through tighter quality controls and proactive issue resolution.
  • Streamlined the documentation process for corrective actions, improving traceability and reducing investigation time by 24%.
  • Led quality awareness training for 17 employees across finance, fostering a culture of quality-first mindset that enhanced compliance.
  • Headed a team responsible for root cause analysis that led to a 83% drop in product failures over two years.
  • Led CAPA initiatives that prevented recurrences and reduced non-conformances by 23%, streamlining future audits.
  • Engineered a process alignment between production and quality control that resulted in on-time delivery improvement of 22%.
  • Monitored key performance indicators (KPIs), driving a 65% improvement in overall product quality rating over 6 months.
  • Partnered with IT to integrate new quality control tools, bolstering defect tracking mechanisms by 48% in 4 months.
  • Re-engineered the inspection process for materials, reducing waste by 76% and improving yields by 32%.

Affiliations

  • Business Process Management Research Affiliates
  • American Medical Informatics Association
  • Jaycees
  • Society of Manufacturing Engineers (SME)
  • Supply Chain Council Professional Network Member
  • American Society of Safety Professionals
  • Lean Six Sigma Green Belt Certification - 2022
  • Certified Quality Inspector (CQI) through ASQ
  • Association of Information Technology Professionals
  • Total Quality Management (TQM) Focus Group, Seattle

Certifications

  • Design for Six Sigma (DFSS) Certification
  • First Aid/CPR Certified
  • Certified Supplier Quality Professional (CSQP)
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Lean Six Sigma Black Belt (LSSBB) Certification
  • Failure Mode and Effects Analysis (FMEA) Certification
  • Certified Public Accountant (CPA)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Certified Business Analysis Professional (CBAP)

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