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Skills

  • Budgeting proficiency
  • Denial recovery strategies
  • Management accounting
  • Account dispute resolution
  • Regulatory filings
  • Continuous process improvement
  • Customer service excellence
  • Payment collections
  • Cost accounting
  • Accounting remittances

Work Experiences

  • Answered 2 calls per several months to help customers with their questions and concerns.
  • Cut down aged accounts by 8 months.
  • Had an excellent attendance record and was always on time for work.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with finance to update policies for hardship programs, resulting in a 74% increase in patient eligibility.
  • Assisted in complex billing disputes.
  • Achieved a 29% reduction in overdue accounts.
  • Enhanced interdepartmental communication, improving referral process efficiency and reducing delays in patient insurance approvals by 27%.
  • Achieved a 47% first-contact resolution rate.
  • Paid vendors and employees by receiving and verifying expense reports and monitoring discount opportunities.

Summaries

  • Accounting systems and related computer software programs, such as HubSpot and QuickBooks, are second nature to me.
  • Results-oriented Patient Business Associate with a keen eye for detail and a desire to assist in the transformation of business operations.
  • Hardworking and effervescent, with a strong desire for precision and efficiency.
  • Costs were consistently reduced while profits were increased.
  • Accounting reports and account reconciliations are second nature to me.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Offering 2 years of functional experience in the metric industry providing clerical, financial, and administrative services.
  • Dedicated to paying employees, vendors, and suppliers on time.
  • Focused, committed, and adept at quickly identifying errors and mitigating losses.

Accomplishments

  • Developed and implemented payment collection policies that reduced bad debt by 63% across 16 patient accounts.
  • Handled patient inquiries related to billing and insurance, achieving 47% customer satisfaction ratings in the past year.
  • Contributed to the redesign of the patient statement process, increasing clarity and reducing call volumes related to billing inquiries by 74%.
  • Led the integration of a billing software system, decreasing manual billing errors by 45%.
  • Reduced patient account discrepancies by conducting error checks, improving payment accuracy by 43% within three years.
  • Monitored denied claims, reducing denials by 45% in two years through strategic follow-up with insurers.
  • Resolved billing disputes for over 17 patient accounts, bringing about a 28% resolution rate on escalated cases.
  • Facilitated the process of financial clearance for surgeries, reducing last-minute cancellations by 79%.
  • Identified and corrected payment posting errors, improving reconciliation accuracy by 35% across 9 patient accounts.
  • Negotiated payment plans in collaboration with finance and patients, resulting in a 69% increase in account resolution.

Affiliations

  • Attended the Annual Revenue Cycle Management Summit hosted by Lakeside Partners in 2022
  • National Healthcareer Association (NHA) certified Patient Care Technician, earned in 2024
  • Member of the Healthcare Financials Innovation Working Group focused on digital payment solutions since 2019
  • National Association of Social Workers
  • Health Information and Management Systems Society (HIMSS) webinars attendee since 2015
  • Volunteer with Summit Group providing financial consulting for patients in need of assistance
  • Spearheaded the Healthcare Leadership Development Program in conjunction with category in 2015
  • Joined the Digital Transformation Healthcare Initiative in 2021 focusing on healthcare financial system innovation
  • Association of Information Technology Professionals
  • Association for Computing Machinery

Certifications

  • Apple Certified Associate (ACA)
  • Certified Professional Compliance Officer (CPCO) by AAPC
  • Certified Revenue Integrity Professional (CRIP) by National Association of Healthcare Revenue Integrity (NAHRI)
  • Medical Billing Specialist Certification by Ironclad Systems
  • Certified Specialist in Business Financial Management (CSBFM) by HFMA
  • Certified Patient Financial Services (CPFS) by AAHAM
  • Certified Professional Biller (CPB) by American Academy of Professional Coders (AAPC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Electronic Health Records Specialist (CEHRS) by National Healthcareer Association (NHA)
  • Insurance Billing and Coding Certification by Beacon Labs

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