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Skills

  • Route dispatch
  • Direct deposit setup and strategy
  • Retail materials management
  • Key holder experience
  • Training development aptitude
  • Continuous process improvement mindset
  • Key stakeholder relationship building
  • Adaptability to rapidly changing labor regulations
  • Account management
  • Audit preparation and support for payroll inquiries

Work Experiences

  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Acquired 2 new customers, resulting in 8% revenue for the team.
  • Was quick to respond to potential customers' questions and requests.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Created and maintained a detailed database to develop promotional sales.
  • Customer service training processes were implemented and developed by me.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Payroll Service Representative and outstanding performer in quality assurance and process improvement.
  • With extensive experience in the procedure industry, I am a knowledgeable and dedicated customer service professional.
  • Payroll Service Representative is a multi-talented Payroll Service Representative who is consistently rewarded for planning and operational improvements.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate process systems is one of my specialties.
  • Workday expert with experience in data analysis services.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.

Accomplishments

  • Sustained a track record of 7% on-time payroll delivery with consistent data accuracy across all payroll runs.
  • Implemented new payroll software systems and oversaw the transition for over 18 employees, reducing processing times by 72%.
  • Resolved payroll discrepancies within two years, negotiating successful resolutions and ensuring timely payment adjustments for 9 employees.
  • Reduced payroll processing time by 57% by introducing automated workflows and enhancing data accuracy checks.
  • Resolved product issue through consumer testing.
  • Conducted internal payroll audits, identifying discrepancies and securing nearly $14 in cost savings over 6 months.
  • Designed and deployed payroll audit strategies, identifying and correcting issues that saved the company $18 in 2024.
  • Managed bi-weekly payroll for over 17 employees, ensuring compliance with state and federal regulations.
  • Collaborated with HR and Benefits teams to synchronize deductions, driving 16% improvement in 401(k) and health plan compliance.
  • Reconciled benefits and payroll records, ensuring alignment between health insurance files and payroll deductions for 17 employees.

Affiliations

  • Employee Benefits Institute of America (EBIA)
  • Payroll Tax Forum (APA Annual Event)
  • Participant in APA Learning Path for Payroll Implementation Specialist
  • Association for Financial Professionals (AFP)
  • Customer Service Excellence Certificate through Cedar Works
  • Society for Human Resource Management (SHRM)
  • Contributing writer for framework focusing on payroll best practices
  • Association of Information Technology Professionals
  • American Payroll Association (APA)
  • Volunteer at local SHRM chapter payroll educational events

Certifications

  • Certified Public Accountant
  • Fundamental Payroll Certification (FPC) - system
  • Certified Time and Labor Management Specialist (CTLMS) - Workforce Management Solutions
  • Google Certified Professional Cloud Architect
  • Certified Payroll Specialist (CPS) - National Association of Certified Public Bookkeepers (NACPB)
  • HR Certified Professional (HRCP) - Human Resources Certification Institute (HRCI)
  • Ceridian Dayforce Certification - Ceridian
  • Negotiation Certification - Harvard Business School Online
  • Senior Professional in Human Resources (SPHR) - Human Resources Certification Institute (HRCI)
  • Payroll Compliance Practitioner (PCP) - National Payroll Institute (NPI)

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