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Skills

  • Behavioral Intervention Strategy Implementation
  • Patient and family advocacy
  • Confidential patient data handling
  • Cooking meals
  • Customer service
  • Physical therapy administration
  • Wound care maintenance
  • Medical chart documentation
  • Client appointment scheduling and management
  • Budgets

Work Experiences

  • Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
  • Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized.
  • Remained alert to client problems or health issues and responded competently.
  • Recorded patients' pulses, blood pressures, and respirations (TPRs) to assess and document important health information.
  • Administered client assessments.
  • Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.
  • Administered and tracked financial assistance for clients, ensuring compliance with disability benefits and reducing overdue bill instances by 24% per month.
  • Did laundry, dusting, dishwashing, and vacuuming, among other things.
  • Administered financial assistance for clients.
  • Drove kids to and from school, activities, and doctor's appointments.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Compassionate, with a strong focus on providing outstanding customer service.
  • Direct Support Professional Caregiver who is knowledgeable in stakeholder engagement and team leadership.
  • Direct care provider with experience assisting metric people with their medical and emotional needs.
  • Excellent interpersonal and communication skills.
  • Caring healthcare aide with over 2 years of experience providing in-home care to patients.
  • Strategic planning and stakeholder engagement expertise
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Offering 5 years of experience in the category of industry.
  • With excellent communication skills, he is extremely personable.

Accomplishments

  • Collaborated with team of 18 in the development of method.
  • Improved client satisfaction scores by 41% through personalized care programs and ongoing communication with family members to align on client-centered goals.
  • Reduced escalations of aggressive behavior in clients with behavioral disorders by 49% through consistent application of de-escalation techniques.
  • Maintained accurate and detailed progress notes for 9 clients, ensuring timely submission of documentation to meet state and federal guidelines.
  • Achieved Employee of the Year for outstanding caregiving services over 15 consecutive months in Boston, demonstrating consistent excellence in client care.
  • Collaborated with interdisciplinary teams to develop and implement customized behavior support plans, reducing symptomatic behaviors by 54%.
  • Facilitated the completion of individual care plans for 5 clients, ensuring 100% compliance with state care regulations.
  • Coordinated transportation to medical appointments for clients, improving access to essential healthcare services by 51%.
  • Reduced downtime in service delivery by streamlining daily routines and care actions for 15 clients, decreasing caregiver-to-client ratio-related delays by 25%.
  • Trained new team members on proper health and hygiene protocols, leading to a 61% reduction in infection rates in caregiving facilities.

Affiliations

  • Volunteer with Meals on Wheels in Seattle
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Participant at National Alliance for Caregiving Summit 2024
  • Alliance for Full Participation (AFP) advocate
  • Jaycees
  • American Society of Safety Professionals
  • Case Management Society of America (CMSA) Member
  • Graduated from National Caregiver Training Program, specializing in framework
  • Alzheimer's Association’s caregiver support group

Certifications

  • Certified Home Health Aide (CHHA) – standard
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • DSP Levels 1 & 2 Certification – Georgia
  • CompTIA Security+
  • Certified Direct Support Professional (CDSP) – Ohio
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Behavioral Health Technician (CBHT) – procedure
  • First Aid/CPR Certified
  • Certified Developmental Disabilities Professional (CDDP) – method

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