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Skills

  • Relationship development
  • Business operations
  • Retail sales
  • Outstanding interpersonal skills
  • Plexis software
  • Computer literate
  • Employee relations
  • Data entry
  • Operational improvement
  • Accurate money handling

Work Experiences

  • Replaced out-of-stock items with new Adobe Creative Suites to satisfy dissatisfied customers.
  • Achieved 59% over the goal during 2022.
  • Transported Adobe Creative Suite to the past year customer locations.
  • Promised long-lasting, high-quality repairs on a variety of leather and leather-related products.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created dynamic patterns for new leather projects and completed high-quality repairs to provide exceptional customer service and unique final products.
  • Answered 13 calls per three years to help customers with their questions and concerns.
  • Achieved a 34% decrease in escalated customer concerns.
  • Customers were directed to store locations after I suggested additional purchases.

Summaries

  • Dedicated to improving efficiency by closely monitoring the quality and quantity of work performed, as well as organizing and maintaining inventory and storage areas.
  • Successful in keeping the footwear aisles clean and organized.
  • Building a strong customer base and increasing repeat business is a success.
  • Sales, customer service, and inventory management are all areas of expertise.
  • Well-versed in the use and safety of power tools.
  • Capable of conducting in-season and post-season analysis to identify sales growth opportunities.
  • In a 100% commission sales environment, Footwear Associate was extremely successful in meeting daily, weekly, and monthly sales goals.
  • Strong mathematical aptitude and a flexible schedule
  • Ready to put 15 years of experience, strong communication, project management, and data analysis abilities to work in a dynamic new role at Beacon Labs.
  • Dependable and punctual manager with exceptional skills in stakeholder engagement and team leadership.

Accomplishments

  • Advised
  • Trained
  • Design: Responsible for creative design for prominent method.
  • Named “Associate of the Quarter” for exceeding all customer service goals.
  • Monitored
  • Guided
  • Received 2 “exceeds expectations” ratings on performance reviews.
  • Managed
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Won “Retail Sales Associate of the Month” Award in method.

Affiliations

  • Lions Club
  • American Society of Safety Professionals
  • Certified Footwear Tech Specialist PMP
  • Society of Footwear Retail Professionals (SFRP)
  • Certified Retail Analytics Professional (C-RAP)
  • Customer Service Excellence Accreditation
  • Women in Retail Leadership Circle (WIRLC)
  • Project Management Institute
  • American Marketing Association
  • Footwear Distributors and Retailers of America (FDRA)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Visual Merchandising Professional (CVMP)
  • Certified Protection Officer (CPO)
  • CompTIA Network+
  • Merchandising Certification for Retailers Cedar Works
  • Inventory Management Certification - Beacon Labs
  • Retail Footwear Training and Certification Program Lakeside Partners
  • Footwear Industry Event Training Certificate 2018 Columbus
  • Certified Public Accountant
  • Certified Footwear Fitting Specialist 2022 Workday

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