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Skills

  • Collaboration with law enforcement
  • Team building
  • Client needs assessment
  • Collection process optimization
  • Project organization
  • Child support enforcement strategy development
  • Communications
  • Project management
  • Data analysis and reporting
  • Earning client trust and rapport

Work Experiences

  • Transported Asana to several months customer locations.
  • Collected $17 in overdue payments.
  • Collaborated with IT experts to overhaul the agency's data management systems, improving overall reporting speed by 72%.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Entered data into case records and updated them accurately.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Addressed grievances and resolved complex case issues.
  • Boosted family stability metrics by 72%.
  • Achieved a Excellence Award for exceeding annual collection goals.
  • Achieved a Outstanding Service Award for consistently exceeding annual collection goals, recovering an additional $15 in outstanding support.

Summaries

  • Boosted collection rates by 18%.
  • Award-winning Child Support Enforcement Officer recognized with Excellence Award for exceeding annual collection goals and recovering $18 in outstanding support, while also promoting efficiency improvements within the department.
  • Accomplished negotiator skilled in diffusing high-conflict interactions.
  • Analytical professional with expertise in tracking payment histories, referring cases for legal enforcement, and reducing case backlogs by 80%. Strong skills in data analysis and reporting.
  • Aims to improve custodial family welfare.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Balanced case management and client support.
  • Analytical professional with expertise in tracking payment histories.
  • Adaptable Child Support Enforcement Officer offering 6 years of experience balancing case management and client support, reducing case handling time by 70% through workflow optimization efforts.
  • Dedicated Social Worker with 17 years of experience in counseling and crisis intervention.

Accomplishments

  • Facilitated workshops on child support laws and obligations, resulting in increased awareness and a 54% drop in default cases.
  • Conducted legal research on child support enforcement trends to keep the agency compliant with the latest federal and state requirements.
  • Streamlined the case assignment process, decreasing average case handling time by 83% through team collaboration and workflow optimization.
  • Collaborated with local courts to enforce wage garnishment orders swiftly, increasing collection rates by 34% within 13 months.
  • Mediated 11 challenging child support cases, preventing litigation and resulting in a 25% increase in settlement agreements.
  • Reviewed compliance with local and national agencies, reducing non-compliance penalties by 60% through proactive oversight and monitoring.
  • Developed partnerships with state and federal agencies to coordinate successful child support recovery actions, increasing recovery rates by 45%.
  • Prepared comprehensive legal documentation and support case files for court hearings, improving court-preparedness by 49%.
  • Utilized Jira to track payments and monitor compliance, resulting in a 73% improvement in collections.
  • Resolved product issue through consumer testing.

Affiliations

  • Society for Social Work and Research (SSWR)
  • Child Support Directors Association (Washington)
  • Academy of Professional Family Mediators (APFM)
  • Society of Human Resource Management
  • National Organization for Victim Assistance (NOVA)
  • Freemason
  • American Management Association (AMA)
  • International Association of Administrative Professionals
  • International Association of Chiefs of Police (IACP), Juvenile Justice Division
  • American Bar Association - Family Law Section

Certifications

  • Interstate Case Processing Specialist Certification - National Child Support Enforcement Association Meridian
  • Certified Court Executive (CCE) – National Center for State Courts
  • Court Management Certification - National Center for State Courts
  • Microsoft Certified Systems Engineer (MCSE)
  • Specialized Certificate in Child Advocacy - method
  • Apple Certified Associate (ACA)
  • Certified Public Manager (CPM) - category
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Legal Manager (CLM) - Association of Legal Administrators Cedar Works

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