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Skills

  • Legal Research
  • Case management
  • Litigation support
  • Case assignment workflow improvement
  • Collection success rate tracking
  • Cross-functional team collaboration
  • Client needs assessment
  • Community resources
  • Alternative Dispute Resolution (ADR) Techniques
  • Data analysis and reporting

Work Experiences

  • Collaborated with local law enforcement and the judicial system to locate absent parents and recover over $18 in overdue child support funds.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Collected $17 in overdue payments.
  • Aided families in accessing childcare services.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Boosted family stability metrics by 72%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved over 62% satisfaction.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with cross-functional teams.

Summaries

  • Excellent Child Support Enforcement Officer with a strong emphasis on domestic violence prevention and education.
  • Boosted department-wide productivity by 50%.
  • Analytical thinker and skilled communicator.
  • Adept at conducting client interviews.
  • Accomplished negotiator skilled in diffusing high-conflict interactions between parents, achieving notable improvements in case resolution timelines and mitigating stressful situations for impacted children.
  • Boosted team productivity by 53% in 2021.
  • Costs were consistently reduced while profits were increased.
  • Aligned with state electronic records systems.
  • Boosted collection rates by 18%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Conducted legal research on child support enforcement trends to keep the agency compliant with the latest federal and state requirements.
  • Designed an improved document retrieval system using HubSpot, reducing document search time by 85%.
  • Maintained strict confidentiality of sensitive client financial records, adhering to federal and state regulations to avoid legal exposure.
  • Collaborated with local courts to enforce wage garnishment orders swiftly, increasing collection rates by 34% within 13 months.
  • Played a key role in reducing outstanding payment arrears by 43% through targeted enforcement strategies.
  • Monitored legislative changes affecting child support enforcement and implemented changes to agency protocol in compliance with 7 new regulations.
  • Spearheaded the review and update of child support policies, contributing to 11 revisions in state law by 2018.
  • Resolved product issue through consumer testing.
  • Led workshops and training sessions on effective child support case management, improving team productivity by 75%.
  • Intervened in high-conflict cases, successfully mediating disputes between parents, leading to a 28% reduction in escalations.

Affiliations

  • Association of Certified Child Welfare Professionals (ACCWP)
  • Project Management Institute
  • Regional Association of Child Support and Enforcement Officers (Chicago)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • National Association for Court Management (NACM)
  • National Child Support Enforcement Association (NCSEA)
  • American Association for Paralegal Education (AAfPE)
  • Association of Information Technology Professionals
  • Academy of Professional Family Mediators (APFM)

Certifications

  • CPR and First Aid Certification (American Red Cross or Vantage)
  • Google Certified Professional Cloud Architect
  • Interstate Case Processing Specialist Certification - National Child Support Enforcement Association Meridian
  • Online Legal Research Database Certification - Asana (e.g., Westlaw, LexisNexis)
  • Certified Government Financial Manager (CGFM) - Association of Government Accountants (AGA)
  • Salesforce
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Public Manager (CPM) - category
  • Advanced Child Support Enforcement Officer Leadership Training - Lakeside Partners

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