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Skills

  • Legal Research
  • Project management
  • Alternative Dispute Resolution (ADR) Techniques
  • Budgets
  • Communications
  • Framework equipment
  • Compliance with judicial orders
  • MS Office
  • Child support enforcement strategy development
  • Relationship development

Work Experiences

  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Complied with federal, state, and local regulations.
  • Achieved a 32% increase in payments.
  • Boosted family stability metrics by 72%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Accurately interpreted state and federal child support laws.
  • Looked for industry trends on social media and through online sources.
  • Aided families in accessing childcare services.
  • Attended court hearings on behalf of clients.
  • Completed home welfare checks to comply with state and program guidelines.

Summaries

  • Dedicated Social Worker with 17 years of experience in counseling and crisis intervention.
  • Excellent Child Support Enforcement Officer with a strong emphasis on domestic violence prevention and education.
  • Boosted team productivity by 53% in 2021.
  • Analytical thinker and skilled communicator.
  • Within Miscellaneous, senior Child Support Enforcement Officer and outstanding performer in performance reporting and cross-functional collaboration.
  • Assisted families in overcoming financial challenges.
  • Adept at improving case workflows and developing new strategies for child support collection. Reduced case assignment times by 77% through leadership of a process redesign initiative.
  • Accomplished negotiator skilled in diffusing high-conflict interactions between parents, achieving notable improvements in case resolution timelines and mitigating stressful situations for impacted children.
  • Aligned with state electronic records systems.
  • Achieved results through teamwork and effective negotiation.

Accomplishments

  • Implemented streamlined filing procedures, expediting case review cycles and reducing delays by 2 days.
  • Reviewed compliance with local and national agencies, reducing non-compliance penalties by 60% through proactive oversight and monitoring.
  • Consulted with stakeholders to revamp outdated processes, resulting in a 52% improvement in agency workflow.
  • Prepared comprehensive legal documentation and support case files for court hearings, improving court-preparedness by 49%.
  • Played a key role in reducing outstanding payment arrears by 43% through targeted enforcement strategies.
  • Created and presented reports to senior management on enforcement metrics, leading to strategic adjustments improving compliance outcomes by 42%.
  • Utilized Jira to track payments and monitor compliance, resulting in a 73% improvement in collections.
  • Collaborated with law enforcement to execute court-mandated child support enforcement actions, contributing to 40% reduction in delinquent payments.
  • Contributed to the development of an automated case tracking system that reduced manual input errors by 28% and improved accuracy.
  • Conducted in-depth financial investigations on non-compliant cases, recovering procedure of overdue child support.

Affiliations

  • Toastmasters
  • Society of Human Resource Management
  • North American Association of Wardens & Superintendents (NAAWS)
  • National Association of Legal Assistants (NALA)
  • Regional Association of Child Support and Enforcement Officers (Chicago)
  • American Society for Public Administration (ASPA)
  • National Organization for Victim Assistance (NOVA)
  • National Association of Public Child Welfare Administrators (NAPCWA)
  • Jaycees
  • National Association of Social Workers

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Digital Evidence Investigator - National White Collar Crime Center
  • Certified Fraud Examiner (CFE) metric
  • Registered Public-Sector Labor Management Relations Practitioner - Labor Relations Professional Certification Council
  • Certified Information Systems Security Professional (CISSP) - (Relevant for case data management)
  • Certificate in Mediation and Conflict Resolution - process
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)

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