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Skills

  • Customer needs assessment
  • Positive learning process
  • Operational improvement
  • Microsoft Office
  • CRM Systems
  • Team management
  • Project organization
  • Proficiency in data analysis
  • Credit and collections
  • Excel in category

Work Experiences

  • Established
  • Answered 14 calls per one year to help customers with their questions and concerns.
  • Kept track of all company inventory by monitoring multiple databases.
  • Provided management with category updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Quickly identified problems and alerted Line Mechanic to any potential project delays.
  • Won
  • Measured yardage and looked for stray golf balls.
  • Solved
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Managed

Summaries

  • Innovative
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Dependable
  • Over 8 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Metric and system are examples of abilities.
  • Motivated individual.
  • Line Mechanic is articulate and driven to succeed.
  • Customer service specialist with 4 years of method experience who is dedicated and detail-oriented.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed thorough safety protocols and training sessions for a maintenance crew of 9, leading to improved compliance and accident-free operations.
  • Increased sales 13% over two years.
  • Carried out routine testing and calibration of equipment, ensuring SAP remained compliant with industry standards.
  • Trained and mentored 7 junior technicians in electrical troubleshooting and component replacement, ensuring future team strength.
  • Utilized infrared thermography to identify potential issues in electrical systems, implementing preventive measures that saved an estimated $3 in downtime-related costs.
  • Diagnosed and resolved critical malfunctions in high-voltage transformers, reducing the downtime by 17 hours.
  • Collaborated with the safety department to revise lockout/tagout procedures, minimizing risk and improving compliance during system upgrades.
  • Led a team of 12 technicians to execute a system overhaul project worth $18, delivering within the established timeframe and budget constraints.
  • Played a key role in risk assessments and safety audits, proactively addressing hazards before they resulted in operational interruptions, maintaining a flawless safety record.

Affiliations

  • Rotary International
  • American National Standards Institute (ANSI) Electrical Division
  • Society of Maintenance & Reliability Professionals (SMRP)
  • International Power Utility Research Consortium
  • Society of Cable Telecommunications Engineers (SCTE)
  • Compressed Air and Gas Institute (CAGI) - Pneumatic Control System Standards
  • Freemason
  • American Medical Informatics Association
  • Institute of Electrical and Electronics Engineers (IEEE)
  • National Association of Power Engineers (NAPE)

Certifications

  • Certified Protection Officer (CPO)
  • Master Line Electrician Certification from Harbor & Co.
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • National Association of Elevator Contractors (NAEC) Certified Elevator Technician (CET)
  • Certificate in High Voltage Protection and Switching
  • Salesforce
  • International Brotherhood of Electrical Workers Journeyman Certificate

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